Documentation Specialist at LauraMac, LLC

Quinte West, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

92000.0

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Documentation Management, Confluence, Knowledge Base Management, Training Material Development, Process Mapping, Editing, Information Organization, Cross-functional Collaboration, Video Documentation

Industry

Financial Services

Description

LauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. This role focuses on translating complex processes and systems into clear, accurate, and easy-to-use documentation that supports employee performance and learning. The ideal candidate has experience documenting technical or operational workflows, preferably in a mortgage, financial services, or technology environment, and is comfortable working within a Confluence-based knowledge management system. Key Responsibilities * Create, edit, and maintain knowledge base articles within Confluence * Serve as a documentation specialist by organizing, standardizing, and improving internal documentation * Develop training materials, job aids, process guides, and reference documentation and video * Support new hire onboarding by creating and updating orientation and learning documentation * Partner with subject matter experts to gather requirements and document workflows and systems * Review and update documentation to reflect system, process, or policy changes * Apply documentation standards, templates, and style guidelines to ensure consistency and usability * Assist in improving knowledge base structure, navigation, and content clarity * Incorporate feedback to continuously improve documentation quality and effectiveness * Translate written documentation into video where applicable Required Qualifications * 2–4 years of experience as a Technical Writer, Documentation Specialist, or similar role * Experience documenting technical systems, tools, or operational processes * Familiarity with knowledge management platforms, preferably Confluence * Strong writing, editing, and information-organization skills * Ability to work collaboratively with cross-functional teams Preferred Qualifications * Experience in the mortgage industry, financial services, or fintech * Background in technology, help desk, or SaaS environments * Experience creating onboarding or training documentation * Familiarity with learning management systems (LMS) Why Join LauraMac * Collaborative, team-oriented work environment * Opportunity to contribute to learning, onboarding, and knowledge management initiatives * Exposure to both business operations and technology teams * Ability to make a visible impact on how information is created, shared, and maintained

Responsibilities

The role involves creating and maintaining internal and external documentation, training materials, and knowledge base articles within Confluence. The specialist will partner with subject matter experts to document complex workflows and support new hire onboarding.