Documentation Specialist/Technical Writer

at  Xirgo Technologies

ABOUT XIRGO HOLDINGS, INC

Xirgo Technologies offers a complete portfolio of proprietary supply chain monitoring and management technology to convert IoT data from information to insights — enabling the smartest telematics data analytics solutions.

SUMMARY

Xirgo is hiring for a Documentation Specialist to own the suite of documentation informing and guiding our customer base. With an IoT-centric product portfolio spanning tracking devices, dashcams, AI, and cloud platforms, documentation makes the critical information leap from product features to customer value. This role offers an exciting opportunity to join a growing organization and make a real impact on customer satisfaction and company success.

QUALIFICATIONS/BACKGROUND

• Bachelor’s Degree in English, Technical Writing, Communications, Computer Science, related fields, or equivalent vocational training
• Minimum of 5 years’ experience in technical document creation
• Excellent written and oral communication skills, including the ability to articulate clear messages from complex data/information
• Knowledge of the structure and content of the English language including vocabulary and grammar/syntax
• Proven ability to create clear, concise, and well-structured documentation for complex technical topics, adjusting language to suit target audience
• Experience with the full span of IoT product types (hardware, software, mobile, cloud) a plus
• Highly organized with sharp ability to prioritize
• Strong proficiency in Microsoft Office suite
• Experience with Adobe create suite/desktop publishing, technical illustration, email marketing, and online content management is preferred
• Must have the unrestricted authorization to work in the U.S.

• Develop, write, and maintain customer-facing product documentation, including user guides, installation guides, API documentation, release notes, field-facing product briefs, and training content (written and video)
• Collaborate with Product Managers, Engineering, Support, and other customer-facing teams to pull in raw content and synthesize into well-composed explanatory documentation for customer consumption
• Ensure consistency across product documentation: Appropriate terminology, tone, and level of detail is applied across our documentation suite
• Develop and apply style guides within brand definitions
• Create design elements (tables, diagrams, illustrations) to convey information most clearly
• Shift seamlessly between writing precise instructional documentation and more conversational, benefit-focused announcements
• Coordinate third party contractors when utilizing outside resources to realize expanded content creation