Documents and Graduation Certificates Officer - ضابط مستندات وشهادات التخر at Dream

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Document Management, Data Entry, Report Writing, Policy Knowledge, Communication, Attention to Detail, Problem-Solving, Teamwork, Customer Service, Regulatory Compliance, Quality Assurance, Stakeholder Engagement, Integrity, Accountability, Resilience, Empathy

Industry

education

Description

Education Bachelor’s degree in Business Administration, Public Administration, Education, or a related field. Proficiency in Arabic and English (spoken and written). Experience At least 1–2 years of experience in document management, academic records, or administrative roles within a university or educational institution. Experience handling official documents, certificates, and compliance with institutional and regulatory requirements is preferred. Document Management Assist in collecting, organizing, and securely storing student documents and graduation certificates. Maintain accurate and up-to-date records for easy access. Follow confidentiality and data security regulations. Archive records as required for long-term storage. Graduation Process Support Assist in processing graduation applications and verifying eligibility. Update graduation status in the student information system. Prepare and issue graduation certificates, ensuring accuracy. Resolve issues with certificates promptly. Compliance & Audit Support Ensure processes follow university and UAE regulations. Prepare documents for internal and external audits. Support accreditation requirements with compliance. Report regularly on document and certificate status. Customer Service Respond to student and staff inquiries about documents and certificates. Provide guidance on graduation requirements. Assist with document requests promptly. Organize help sessions regarding document-related inquiries. Process Improvement Identify ways to improve document and certificate management. Update procedures and manuals. Plan and support staff projects for new processes. Use feedback to enhance service quality. Other Duties Undertake additional responsibilities and special projects as assigned by management. Soft Skills Communication: Clearly explains document and graduation processes. Attention to Detail: Ensures accuracy in all documents and certificates. Problem-Solving: Quickly resolves issues with documents or certificates. Teamwork: Works well with colleagues and departments. Customer Service: Provides helpful assistance to students and staff at all times. Technical Skills Document Management: Uses software to manage and retrieve documents securely. Data Entry: Accurately enters and updates student graduation data. Report Writing: Prepares clear reports on document and certificate status. Policy Knowledge: Applies university and UAE regulations. Process Documentation: Maintains updated guides for procedures. Behavioural Competencies Integrity: Acts honestly with confidential documents and certificates. Accountability: Takes responsibility for document accuracy and security. Resilience: Remains calm and effective under pressure or deadlines. Empathy: Responds to student concerns with care. Professionalism: Maintains a respectful and responsible attitude at all times. Technical Competencies Regulatory Compliance: Ensures all processes meet legal and accreditation standards. Quality Assurance: Monitors and improves document and certificate management. Stakeholder Engagement: Builds strong relationships with partners and departments.

Responsibilities

The Documents and Graduation Certificates Officer assists in managing student documents and graduation certificates, ensuring accuracy and compliance with regulations. They also support the graduation process and respond to inquiries from students and staff.