DOG CARE SPECIALIST – JOB DESCRIPTION

General Summary of Job
The Dog Care Specialist is responsible for the supervision, control and management of daycare dogs and ensuring the safety of the playgroup. The Dog Care Specialist is also responsible for the maintenance and cleaning of the playrooms as well as other areas of the facility as assigned.
Primary Duties include but are not limited to

1. Dog Management

• Interact with dogs in playgroups using appropriate toys and tools to ensure safe levels of play and minimizing stress levels of all dogs in playgroup
• Maintain visual observation of dogs at all times and spread attention and play among all dogs in playgroup
• Control level of play by following dog management and control procedures and instructions provided by management
• Use proper dog handling techniques as instructed by management
• Use proper dog introduction procedures
• Use appropriate praise and dog correction methods
• Ensure you know all dogs in playgroup and can properly identify them. If not, request assistance from other staff or management
• Watch all new dogs carefully and immediately consult with management if you have concerns
• For all dogs in playgroup, report any unusual behavior, or eliminations and injuries to management immediately
• Maintain playroom as instructed per the posted checklist
• Ensure that all staff that relieve you for break or shift change know all dogs in group, the special needs dog status and any unusual behaviors or concerns you have been managing during your shift
• Review daily schedule and adhere to it
• Complete dog incident reports timely when required. If you are not sure whether a report is required check with management
• Walk dogs as per daily schedule using proper dog walking techniques (must pick up fecal matter immediately)

1. Cleaning Duties include but are not limited to

• Complete general cleaning duties as posted or assigned
• Scoop dog waste immediately and dispose of it as instructed
• Mop up accidents immediately
• Dust mopping/wet mopping floors as assigned.
• Removing trash from containers
• Changing/Laundering linen
• Cleaning water bowls, kongs, and other toys
• Perform deep cleans once per month as scheduled
• All closing cleaning duties (i.e. vacuum, floors, spray/water down outside area, take out trash, wash dishes, wipe down equipment, & more!)

1. Front of House duties include but are not limited to

• Greeting customers and bringing dogs into playroom
• Managing client bookings (new or existing)
• Selling / Upselling products & services
• Retail POS
• Retail Management / Inventory
• Handling payments
• Tracking dog attendance as needed
• Answering phones as needed
• Other general office duties as needed

Minimum Experience, Skills, Certification or Academic Background Required

• 1-2 years working experience, this should NOT be your first job
• High school graduate or GED preferred
• Good oral communication skills
• Previous work experience demonstrating dependability
• Previous experience providing animal care (personal or job related)
• Previous experience in a Customer Service field (retail, serving, etc.)
• Self motivated, independent worker
• Proven ability to follow instructions and learn new things
• Ability to work in a team environment

Although you do get to play with dogs all day, it is very much a customer service job (we love our customers, they become our friends!) AND we use cloud technology to manage our services (like grooming bookings & daycare/overnight bookings).
Job Type: Part-time
Pay: From $17.20 per hour
Expected hours: 10 – 15 per week

Benefits:

• Casual dress
• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount

Ability to commute/relocate:

• Aurora, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you willing to work 2-3 Saturdays a month? Must answer question to be considered.
• Will you be available to work day shifts (e.g. 8am-1pm or 2pm - 7pm). Must answer question to be considered.

Language:

• English (required)

Work Location: In person
Expected start date: 2025-05-0

2. Cleaning Duties include but are not limited to

• Complete general cleaning duties as posted or assigned
• Scoop dog waste immediately and dispose of it as instructed
• Mop up accidents immediately
• Dust mopping/wet mopping floors as assigned.
• Removing trash from containers
• Changing/Laundering linen
• Cleaning water bowls, kongs, and other toys
• Perform deep cleans once per month as scheduled
• All closing cleaning duties (i.e. vacuum, floors, spray/water down outside area, take out trash, wash dishes, wipe down equipment, & more!

3. Front of House duties include but are not limited to

• Greeting customers and bringing dogs into playroom
• Managing client bookings (new or existing)
• Selling / Upselling products & services
• Retail POS
• Retail Management / Inventory
• Handling payments
• Tracking dog attendance as needed
• Answering phones as needed
• Other general office duties as neede