Domain Specialist (L2) at Inland Revenue Career Site

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce planning, Operational planning, Capacity modelling, Scheduling, Workload management, Analytical thinking, Data analysis, Verint WFM, Communication, Collaboration, Decision making, Impact analysis, Strategic planning, Problem solving

Industry

Government Administration

Description

Workforce Advisor – Operational Planning * Two permanent full-time roles * Locations Hamilton, Wellington, or Christchurch The Opportunity | Ara Whiwhi Mahi If you enjoy solving complex planning challenges, working with data, and helping operational leaders make better decisions, we’d love to hear from you. We’re looking for experienced Workforce Advisors to join our Operational Planning team. In this role, you’ll help make sure the right people, with the right skills, are available at the right time to meet customer demand and business priorities. You’ll work closely with other planners, operational teams, and leaders to provide insight and advice that supports good decision‑making and effective workforce use across a complex, fast‑moving environment. What you’ll be doing | Ngā mahi matua In this role, you will: * Develop and maintain operational plans that align workforce capacity with demand and business priorities * Provide clear advice, options, and impact analysis to support operational and leadership decisions * Work closely with planning colleagues, operational teams, and leaders to support joined‑up planning * Analyse workforce demand, capacity, and constraints across phone‑based and non‑phone work * Optimise rosters, workloads, and skill use using VerintWorkforce Management * Clearly explain how planning decisions affect operational performance and customer outcomes * Lead or contribute to projects and service improvement initiatives that deliver better customer and business outcomes This role goes beyond maintaining schedules. It requires strong judgement, analytical thinking, and the confidence to provide advice and influence decisions across the organisation. About you | Mōu To be successful in this role, you will have most of the following attributes: * Experience in workforce or operational planning, including capacity modelling, scheduling, or workload management * Confidence providing advice and influencing decisions in complex operational environments * Strong analytical skills, with the ability to turn data into clear insights and recommendations * Strong communication skills and a collaborative working style * Experience using, or the ability to quickly learn, workforce management tools such as Verint WFM About us | Mō mātou Planning, Design and Delivery (PD&D) is part of Customer and Compliance Services – Individuals (CCS-I). PD&D comprises of two domains: Design and Delivery and Planning and Performance. Collectively our two domains manage change and effective end-to-end planning. Planning, Design and Delivery (PD&D) is a shared centralised service spread across the country and operates in two domains with the combined purpose of optimising business outcomes, customer experience and the effectiveness and efficiency of IR’s operations. Apply here | Tono mai Please apply online with a CV and cover letter (no more than 2 pages), outlining your skills and experience that are relevant to the role as detailed above and in the Role Description. If you have questions, please email adele.jecentho@ird.govt.nz Applications close 5pm on Thursday the 14th of May 2026.

Responsibilities

The Workforce Advisor will develop and maintain operational plans to align workforce capacity with business priorities and customer demand. They will provide analytical insights and advice to operational leaders to support effective decision-making and service improvements.