Domain Specialist (L2) - Local Change, PDD Support Office at Inland Revenue Career Site

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advisory, Coordination, Problem-Solving, Change Management, Influencing, Collaboration, Communication, Facilitation, Project Management, Resilience, Stakeholder Engagement, Knowledge Sharing, Decision Making, Leadership, Risk Management, Performance Reporting

Industry

Government Administration

Description

We are looking for a Domain Specialist (Level 2), to join our CCS-PD&D Support Office Team, which provides delivery planning, advice and quality assurance of CCS-PDD initiatives and Releases, across all phases from Discovery to Early Life Support. Permanent, full time role. Wellington/Upper Hutt or Christchurch locations preferred. Ara Whiwhi Mahi | The Opportunity The ideal candidate would have strong advisory, co-ordination and problem-solving skills. They will have experience working with leaders across the organisation and display sound change management and influencing capability. Working closely with Change Analysts and other key people across the organisation, you will lead and encourage collaboration, ensure consistency of advice and delivery of our change programme. In this role you will: Actively understand, advise on and represent the change priorities of the Customer Compliance Services (CCS) business group. Work directly with the Initiative Leads to ensure change initiatives are fully led and supported from discovery through to implementation. Support quarterly benefit and performance reporting requirements with CCS to evaluate progress against change outcomes. Ensure that all change activities are planned and delivered in a timely fashion. Ensure that all key stakeholders are kept fully engaged and up to date. Provide support and guidance across multiple change initiatives. Uplift capability of the team through sharing knowledge and experience. Act as an escalation point to resolve complex issues and manage any risks. Mōu | About you To be successful in this position you will bring: Experience in project management/delivery is desirable to help support our initiatives. Strong advisory and curiosity, understanding the why at the core of what you do. Excellent communication, influencing and facilitation skills. Ability to work collaboratively with others to deliver outcomes. Experience facilitating discussions that achieve desired outcomes for the business. Ability to build and maintain strong working relationships. High resilience, with the ability to prioritise, manage conflicting demands to meet deadlines and maintain the quality of services delivered. Mō mātou | About us CCS Planning, Design and Delivery (PD&D) enables high quality design and delivery of integrated change. We work across systems, processes, services and workforce to achieve customer outcomes and benefits. We role model systems thinking and champion good design and innovation within the ecosystem that ensures IR is leveraging its capabilities to improve customer outcomes. PD&D teams play a key role in planning for, prioritising, designing, scheduling, and implementing changes to systems and related business processes which IR and our customers rely on every day. The changes these teams will be collectively managing may come from policy, legislative (including remedial), technical advice, or procedural adjustments or via updates to functionality by our external suppliers and partners. Mō te roopu | About the team The CCS-PD&D Support Office provides delivery planning, advice and quality assurance for CCS-PDD initiatives and Releases, across all phases from Discovery to Early Life Support. Tono mai | Apply here Does this sound like you? Have we piqued your interest? Please apply online! Attach a copy of your CV and a cover Letter outlining your skills, experience, and knowledge in line with the role. In your application, please include examples of how you have demonstrated the following key capabilities for the role you are applying for: Customer Advisory – Provide high quality information, advice and services to internal and external customers by understanding each customer and providing proactive and tailored responsiveness to their needs. Quality Decision Making – Capability to use the right information and insights in the right context, at the right level and pace; making effective decisions considering impacts and inter-dependencies. Leadership – Capability to motivate and empower people to deliver, adapting style and approach across multiple types of leadership (people, thought, strategic, technical). In the context of this role, people leadership will be informal, not formal. Information and Knowledge Management - Capability to develop, manage and secure our knowledge as a key organisational asset; sourcing, capturing, securing, sharing and effectively utilising information. If you would like more information, including a copy of the role description please email Julie.Galang@ird.govt.nz Applications close 5pm, 16 November 2025. Inland Revenue welcomes applicants from all walks of life and we want all our people to achieve their full potential. We support flexible working that meets the needs of our people and our business. Let us know if you need any information about the role or any support throughout the recruitment process.

Responsibilities

The Domain Specialist will actively understand and represent the change priorities of the Customer Compliance Services (CCS) business group, ensuring change initiatives are fully supported from discovery to implementation. They will also provide support and guidance across multiple change initiatives and act as an escalation point for complex issues.