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Domain Support Specialist at Ericsson

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Investigation, Software Update Management, PLSQL, Linux, Operation Support, Application Support, Python, Perl, Shell Scripting, Database Administration, Virtualization, F5, Dockers, Kubernetes, Negotiation Skills, Presentation Skills

Industry

Telecommunications

Description

Customer issue handling via Customer Service Request/On-call. Handling technical investigation and if required coordinating with development and 3PP team. Handling emergency recoveries upon customer requests. Investigation reporting to the customer. Software Update Management (SUM) handling. Act as investigation Leader for customer issues. Handling both hardware and software issues. Flexible to work in rotational shifts 24*7. Issue tracking skill. Minimum 3-5 years of exposure to IT systems/Telecom at the administration level (Linux, Sql, monitoring systems) Working experience in PLSQL, Linux, Operation/Application Support is a must. Experience in Python, Perl and Shell scripting. Database administration basic knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB) Technical support environment exposure, working with tickets, priorities, Service Level Agreements Understanding of virtualization, such as VMware. Knowledge of F5, Dockers & Kubernetes is an added advantage. Responsible for MOP/SOP creation/version control for process documents. Ability to handle inbound technical inquiries effectively using proactive customer service and proven technical troubleshooting procedures. Negotiation & argumentation skills Planning & organizing skills Delivering results & meeting customer expectations Presentation & communication skill Consulting Skills, helpful nature to others

Responsibilities

The Domain Support Specialist will handle customer issues through service requests and on-call support, including technical investigations and emergency recoveries. They will also manage software updates and act as the investigation leader for customer issues.