Domain Support Specialist - RAN at Ericsson

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Monitoring, Ticket Triage, Incident Management, Customer Support, RAN KPIs, GSM Technologies, WCDMA Technologies, LTE Technologies, Traffic Concepts, Signaling, Linux, Unix, Problem Management, Vendor Interaction, SLA Evaluations, Presentation Skills

Industry

Telecommunications

Description

Monitor network alarms and Jeopardy alerts, resolve issues within SLA and assist engineers to execute corrective actions. Perform initial ticket triage for faults, provide accurate analysis and ensure correct L2 escalation. Maintain clear, concise ticket updates (access requests, confirmations, approval references, timestamps) to enable efficient execution. Lead and coordinate team activities during incidents: manage customer calls, emergency bridges and escalate to management when required. Run governance meetings and produce network reports and presentations (PPT) for customers and stakeholders. Foster a proactive, team-oriented working culture with strong performance ethics and professionalism. Provide L1/L2 support for customer complaints, conduct incident and problem management, manage vendor interactions, support contract/SLA evaluations. Strong knowledge of RAN KPIs across 2G/3G/4G/5G and ability to analyse, report and remediate KPI degradations. Solid understanding of GSM, WCDMA, LTE technologies, traffic and handover concepts, signaling and product functional behaviour. Familiarity with call flows, channel concepts and cell-site troubleshooting; practical experience with Linux/Unix environments. Degree in Electrical Engineering, Telecommunications Engineering or equivalent. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Primary country and city: India (IN) || Noida Req ID: 775637

Responsibilities

Monitor network alarms and resolve issues within SLA while assisting engineers with corrective actions. Lead team activities during incidents and produce network reports and presentations for stakeholders.