OUR VISION:

At Calan DVS, our vision is to work towards safe and resilient communities free from domestic violence and abuse. To achieve this, we aim to relieve the distress, suffering and poverty experienced by families exposed to domestic violence and abuse. We also aim to educate the public regarding the causes and effects of domestic abuse along with prevention methods

ROLE PROFILE

Job title: Domestic Abuse Support Worker
Hours: 35 hours per week
Accountable to: Area Service Manager
Salary: £22,500 £23,500 per annum, dependant on experience (pro rata for part time employees)
Contract length: Fixed term, 31.3.26, possibility to extend subject to funding
Location: Ammanford
Working pattern: Monday to Friday

PURPOSE OF THE ROLE:

• To provide emotional support to victims of domestic abuse whilst working alongside the allocated support specialist, the CYP team and other Calan DVS projects.
• To be responsible for Health and Safety and to identify and report maintenance issues immediately.
• To ensure that client rooms, bathrooms, communal spaces and grounds are maintained to a high standard and that cleaning obligations are met by the clients.
• To facilitate weekly house meetings with clients and addressing concerns raised with the support specialist or ASM where appropriate.
• To assist the client with their housing benefit application monitoring until awarded.
• Collect service charge within set timescales and to complete financial records as required.
• Liaise with partner agencies informing them when there are vacancies.
• To provide a comprehensive, high-quality, accessible, frontline service to victims of domestic violence/abuse across supporting people funded projects.
• To work within the Supporting People Programme service requirements enabling individuals to achieve measurable outcomes through support.
• To work within a multi- agency framework to improve responses to domestic violence and abuse.

OTHER DUTIES AND RESPONSIBILITIES:

• Assist with organising and take part in promotional, educational and funding activities as required.
• Keep up to date with relevant legislation, local strategies, policies and procedures.
• Ensure that all activities are within Calan DVS budgets.
• Work flexibly to provide the service which may include weekend and evening work.
• Work flexibly to cover for other posts as required/appropriate.
• Work within Calan DVS Codes of Practice.
• Maintain confidentiality in relation to service users, staff and projects.
• Participate in the 24 hour emergency on-call system.
• To undertake any other duty reasonably requested by their Manager/Management.
  This job description is indicative of the range of current duties and responsibilities of the post, it is not comprehensive. It is inevitable that the duties will change as the role develops, and it is essential, therefore, that it should be regarded with a degree of flexibility, so that changing needs and circumstances can be met, all changes will be discussed fully.