KEY SKILLS & EXPERIENCE REQUIRED:

• Strong experience in sales & customer service management.
• Proven ability to analyse data and develop actionable business strategies.
• Experience working with suppliers and possessing strong negotiation skills.
• High-level financial acumen with the ability to interpret and manage financial data effectively.
• Excellent presentation skills with the ability to communicate insights and recommendations.

ABOUT THE ROLE:

We are seeking a highly analytical and results-driven Domestic Analyst to join our team. This role is pivotal in enhancing the efficiency of domestic pricing, analysing agent performance, and ensuring data compliance. You will play a key role in driving profitability and supporting the energy transition within our domestic marketplace.

KEY RESPONSIBILITIES:

• Pricing & Efficiency: Contribute to long-term strategic plans that grow the business and position the brand for future success.
• Agent Performance: Monitor and manage agent conversion rates via Optus, ensuring optimal performance and proactively addressing any discrepancies.
• Data Compliance: Ensure full compliance with data regulations, identifying potential risks and recommending solutions.
• Sales & Marketing Support: Assist in developing and implementing strategies that drive profitability and business growth.
• Operational Excellence: Identify and implement system improvements to enhance efficiency across the business unit.
• Customer Engagement: Ensure seamless delivery processes, including direct customer communication when necessary.
• Market & Financial Analysis: Assess regional market variations to recommend best practices and maximise profitability.
• Retention & Acquisition Strategies: Collaborate with the marketing team to drive customer retention and acquisition efforts.
• Business Representation: Represent the Domestic division in internal and external meetings, providing insights and recommendations.
• Performance Monitoring: Investigate trends, variances, and discrepancies, providing data-driven solutions to improve overall business performance.