Domestic Operations Coordinator at Transgroup Express, LLC

Irving, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

25.0

Posted On

19 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention To Detail, Problem Solving, Active Listening, Telephone Etiquette, Basic Software Skills, Basic Computer Skills

Industry

Freight and Package Transportation

Description

About Scan Global Logistics: At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun. This is a direct hire, full time, on-site position based in Irving, TX. Position Overview: As a Domestic Operations Coordinator, you will manage end-to-end domestic freight forwarding activities while supporting daily operational workflows for shipments moving from our production facilities and third-party warehouses. This role is responsible for coordinating, tracking, and documenting all domestic shipments to ensure timely, accurate, and efficient movement of freight. You will work closely with carriers, warehouses, and internal teams while providing exceptional customer service and maintaining compliance with all transportation regulations. Job Description: * Coordinate domestic freight shipments (LTL, FTL, parcel, expedited, intermodal) from pickup to delivery. * Schedule and confirm pickups and deliveries based on customer requirements, service levels, and carrier availability. * Monitor shipment status throughout the day, provide real-time tracking updates, and proactively resolve delays or issues. * Maintain accurate shipment data and updates in the Transportation Management System (TMS), dashboards, and internal tracking tools. * Prepare and review all shipping documentation, including bills of lading, packing lists, rate confirmations, and delivery receipts. * Ensure all quotes are entered into OPS and completed with carrier information, cost/sell details, and contact information. * Send all local pickup and delivery requests to the designated internal contacts (Shannon and Aleida) and follow up on all same-day activities. * Provide timely shipment updates to customers regarding pickups, freight-on-board status, and delivery confirmation. * Communicate professionally via phone and email with customers, carriers, and warehouses to support order updates and issue resolution. * Investigate and address customer complaints or freight claims (damage, loss, delay) by coordinating with carriers for timely resolution. * Manage and maintain positive carrier relationships; assist in rate negotiation when applicable. * Ensure compliance with DOT regulations, company procedures, and freight handling standards. * Review carrier invoices, verify against approved rates, and assist in resolving billing discrepancies. * Collaborate with warehouse, dispatch, and billing teams to support smooth operational flow. * Conduct daily turnover by handing off all in-transit shipments and open tasks to the next shift before leaving. Qualifications: * Customer service oriented * Attention to detail. * Problem solving attitude. * Active Listening * Telephone Etiquette * Basic Software Skills (Ms. Office & Ms. Excel) * Basic Computer Skills Education and Experience: * Freight industry experience +2 years (is must) * Experience in freight forwarding operations processes and procedures. Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift 15 pounds at times. Work authorization/security clearance requirements: * Must be eligible to work in the United States * Must pass TSA eligibility screening. Job Type: Full-time Salary: $23-25.00 Per Hour Benefits: * 401(k) * Health Insurance * Dental insurance * Vision Insurance * Employee assistance program * Health Savings Account (HSA) * Life insurance * Short Term Disability Insurance * Long Term Disability Insurance * Paid Time Off * Tuition Reimbursement Schedule: 8-hour shift (Monday to Friday) Work Location: On site

Responsibilities

Manage end-to-end domestic freight forwarding activities and support daily operational workflows for shipments. Coordinate, track, and document all domestic shipments to ensure timely and efficient movement of freight.