KWS Thrift Store & Community Space is looking for new volunteers that are fantastic team players for our new Donations Role! The KWS Thrift Store is an integral part of the Kelowna Women’s Shelter organization and this is an important role in the function of our new store. We are looking for several volunteers that can commit to one or more weekly 4-hour shifts. Our donation days are Monday, Wednesday and Fridays from 10:00am to 2:00pm. If the details below sound like a good fit for you, please fill out the attached interest form or send your resume and expression of interest to community@kelownawomensshelter.ca
We can’t wait to hear from you!

CORE CAPABILITIES

1. Customer Service Skills

• Greet donors warmly and professionally.
• Provide information about donation policies.
• Handle donor inquiries and complaints with courtesy.

1. Physical Stamina

• Lift, carry, and move donated items (often heavy or bulky).
• Stand for extended periods
• Ability to navigate stairs and uneven surfaces in all weather conditions

1. Organization & Sorting

• Sort donations by category (clothing, electronics, books, etc.).
• Identify items suitable for resale vs. recycling or disposal.

1. Attention to Detail

• Inspect items for damage, cleanliness, and resale value.
• Ensure safety standards are met (e.g., no recalled or hazardous items).

1. Inventory Management

• Track incoming donations.
• Assist in organizing storage areas and maintaining inventory flow.

1. Team Collaboration

• Work closely with store staff and volunteers.
• Communicate effectively to coordinate donation intake and processing.

ROLE REQUIREMENTS:

1. Must be 18 yrs or older
2. Ability to work during daytime donation hours between 10am-2pm
3. Ability to lift awkward, heavy or bulky items and climb stairs
4. Ability to work indoor and outdoor conditions
5. Ability to work a minimum 2-hour shift
6. Reliability and commitment to scheduled shifts