Donor Care & Development Intern at UNHCR, the UN Refugee Agency

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

2132.84

Posted On

02 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Donor Communication, Data Analysis, Email Management, Content Development, Microsoft Office 360, Media Design, English Proficiency

Industry

International Affairs

Description

Deadline for Applications October 15, 2025 Hardship Level (not applicable for home-based) A (least hardship) Family Type (not applicable for home-based) Family Staff Member / Affiliate Type Internship Target Start Date 2025-10-01 Terms of Reference UNHCR, the UN Refugee Agency, is offering a full-time internship with the Private Sector Partnerships service under the Division of External Relations in Kuala Lumpur, Malaysia. Established in December 1950, UNHCR is a global organization dedicated protecting people forced to flee their homes because of conflict and persecution. UNHCR currently operates in over 130 countries, protecting millions of people by responding with lifesaving support, safeguarding fundamental human rights and helping them build a better future. Title: Donor Care & Development Intern Duty Station: Kuala Lumpur, Malaysia Duration: 4 months Contract Type: Internship Expected start date: 1 September 2025 Organizational context/Background Information UNHCR, the UN Refugee Agency, launched its Private Sector Partnerships (PSP) activities in Malaysia in 2017 to secure financial contributions from Individual donors as well as Corporates and Foundations. The development of this market will support the global organization in expanding its supporter base and building a stable and predictable income stream from the private sector within Malaysia. Ultimately this will mean UNHCR Malaysia can provide even more support to refugees and other persons of concern. As of 2025, UNHCR Malaysia has been growing in individual donor support, through monthly donations. Donor Care & Development (DCD) team is a newly set up team in 2025, to manage its pool of individual donors – through retention, development and engagement activities – with donor-centric communications to cultivate loyalty. This intern post will be supporting duties rising from DCD’s core duties, supporting the team in managing its donor communication programs. It will be The position This position will take up duties arises from donor recruitment and donor loyalty activities. The incumbent's role, in relation to this requirement, is to support the expansion of UNHCR PSP programme in Malaysia, making use of all possible opportunities that may arise through various fundraising activities. Duties and responsibilities Donor Communication (50%): • Manage donor email enquiries. • Research and development of donor content via internal media library. • Manage and analyse donor communication engagement for online and offline communication channels. • Support in communications – emails and direct mails. Donor Management (40%): • Assist in monitoring, analysing and consolidating donor data from both external and internal platforms. Other ad-hoc tasks as required (10%). Minimum qualifications required In order to be considered for an internship, candidates must meet the following eligibility criteria: • Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO; and • Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR. NOTE: An individual whose father, mother, son, daughter, brother or sister is a staff member of UNHCR, including a Temporary Appointment holder or a member of the Affiliate Workforce, is not eligible for an internship. Desirable qualifications and skills • Proficiency in Microsoft Office 360 (Excel, Words, PowerPoint and Outlook). • Familiar with media design platforms such as Canva. • Proficient in English – both writing and conversation. Conditions The internship is for four months with the start date expected to be in September 2025. It is a full-time role with working hours starting from 9:00am to 6:00pm, Monday to Friday (40 hours per week). Allowance: Interns who do not receive financial support from an outside party will receive a monthly allowance of RM 2,132.84 to partially help to cover the cost of food, local transportation and living expenses. Location: This internship is to be based in the UNHCR Malaysia Office in Kuala Lumpur, Malaysia. Visas and Residencies: As the given duty station is Kuala Lumpur, applicants should be able to demonstrate permission to reside and legally work in the Malaysia at the point of application for duration of the internship. Obtaining and renewing current visas and residence permits including all associated costs, are the primary responsibility of the intern. UNHCR may assist by providing supporting documentation if needed. Insurance: Interns are fully responsible for arranging medical insurance covering the full internship. A copy of proof of valid medical insurance covering the period of the Internship Agreement is required by UNHCR Standard Job Description Required Languages , , Desired Languages , , Additional Qualifications Skills Education Certifications Work Experience Other information This position doesn't require a functional clearance Remote No Important notice: Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing or training). Read about how to avoid scams and fraudulent job offers. Please note that applications are only accepted via the UNHCR online recruitment platform. CVs and/or application requests sent via email will not be answered, reviewed nor considered. For external applicants: We would like to call your attention on the eligibility of International Professional (P) category: According to our Recruitment and Assignments Policy, P staff members will not normally serve in the country of their nationality, and the first regular appointment in the P category must be outside the staff member's country of nationality. In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of. In case of technical difficulties when applying, external applicants (not current UNHCR workforce members) can write to recruitmentcase@unhcr.org. For former UNHCR Colleagues: Former UNHCR employees who are on mandatory break-in service or have separated from UNHCR after 1 October 2022 should create an account through this platform. Once you fill in your basic personal information (employee ID, birth date, name, email address), Workday will identify you as prior personnel and merge your employee account with your external applicant account. The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity. UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide. Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact. Why a career with UNHCR? Our dedicated staff work to protect and assist people fleeing conflict and persecution at a time when global forced displacement is at a record high. Our colleagues bring a wide range of specialized skills, including expertise in legal protection, administration, community services, public affairs, health and other disciplines. Disability inclusion If you are a person with a disability and you expect you may face challenges during the recruitment process, you can indicate it in your application form. There are options to select any health conditions you may have and outline any necessary adjustments related to disabilities during the recruitment phases. Providing this information is optional. It will be treated as strictly confidential and used only for the purpose of finding out how to better assist you during the recruitment process. Adjustments for candidates with disabilities will be provided as best as possible and as needed upon request. All candidates will be assessed based on meeting the requirements for each vacancy in relation to experience, skills, and education.

Responsibilities

The intern will support donor communication programs and assist in managing donor data. This includes managing email inquiries and analyzing donor engagement across various channels.