Donor Care Specialist 2 at Cape Cod Healthcare

Hyannis, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Donor Screening, Phlebotomy, Blood Collection, Documentation, Inventory Management, Customer Service, Quality Control, Communication, Teamwork, Training, Blood Specimen Collection, Sanitation, Problem Solving, Professional Development, Workflow Improvement, Computer Proficiency

Industry

Hospitals and Health Care

Description

1. Ensures the satisfaction of all users of the department's services, internal and external according to the hospital’s customer service standards. 2. Performs donor screening to ensure donor’s eligibility per CCHC, CDC, FDA, AABB, and CAP standards. 3. Performs all aspects of whole blood collections and therapeutic phlebotomy procedures. 4. Performs whole blood collections on offsite blood drives and in donor center. 5. Prepares and labels blood components and samples for testing. 6. Performs accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met. 7. Assists with donor recruitment. 8. Performs daily inventory and replenishment of all donor care supplies as needed. Sends a list of supplies to be ordered to the Supervisor or designee. 9. Obtains appropriate blood specimens from donors and patients. 10. Maintains workbenches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff. 11. Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans. 12. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers. 13. Performs other work-related duties and activities as assigned or requested. Additional DONOR ROOM SPECIALIST I PRIMARY DUTIES AND RESPONSIBILITIES: 1. Makes recommendations for workflow practices, improvements in quality and/or efficiency to the immediate supervisor. 2. Assists Section Supervisors and Pathologist in maintaining programs including but not limited to: quality control, instrument calibration, quality assurance an improvement and development of new methodologies. 3. Maintains professional growth and development through seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise. Additional DONOR ROOM SPECIALIST II PRIMARY DUTIES AND RESPONSIBILITIES: 1. Trains, orients and mentors new hires and/or students on procedures and operations of the department. Donor Care Specialist I – Grade S9, Job Code: 8255 · Ability to read, write and communicate in English. · Minimum of High School Diploma/GED or higher. · Prior phlebotomy experience required. · Good interpersonal, written, and verbal communication skills. · Ability to work independently and to work under pressure. · (Preferred) National Certification or completion of an accredited phlebotomy program. · (BLS) - Basic Life Support certification (obtain within 90 days of position start, offered within). · Proficiency in using computers/laptops. Donor Care Specialist II – Grade S10A, Job Code: 7062 · Ability to read, write and communicate in English. · Minimum of High School Diploma/GED or higher. · Good interpersonal, written, and verbal communication skills. · Ability to work independently and to work under pressure. · Minimum one-year experience as a donor phlebotomist. · Working knowledge of blood groups and Rh types and donation procedures. · (BLS) - Current Basic Life Support certification and must maintain certification. · (PBT or DPT) – PBT Certification through either NHA or ASCP, which must be maintained, or · Current Donor Phlebotomy (DPT) certification with American Society for Clinical Pathology (ASCP), if already obtained prior to June 2024. · Proficiency in using computers/laptops.

Responsibilities

The Donor Care Specialist 2 ensures satisfaction of all users of the department's services and performs donor screening and blood collection procedures. They also maintain documentation, assist with donor recruitment, and ensure compliance with quality control standards.