Donor Care Supervisor at LifeSouth Community Blood Centers

Gainesville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

18.7

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Coaching, Mentoring, Auditing, Conflict Resolution, Problem-Solving, Customer Service, Active Listening, Communication, Leadership, Donor Assistance, Issue Resolution, Team Motivation

Industry

Hospitals and Health Care

Description

Description Are you a service-minded leader, looking for a career with purpose? LifeSouth Community Blood Centers is hiring a Donor Care Supervisor in Gainesville, FL to lead a team of dedicated specialists who are responsible for ensuring every donor interaction reflects the care and professionalism behind our lifesaving mission. What You’ll Do · Oversee daily operation of the Donor Care team, guiding specialists in assisting our donors with questions, appointment support, and donor incentive programs · Provide coaching and mentoring to improve team performance and donor experience · Audit donor communications to ensure, quality, consistency, and adherence to organizational guidelines · Address and resolve donor-related issues escalated from the team · Manage electronic gift card orders, including for special drive requests and promotion · Assist the Director of Recruitment with special projects and initiatives, as needed Play a key role in making a difference in your community by supporting the donors who make our lifesaving mission possible. Our Benefits · Generous Paid Time Off (PTO) plan · Medical, dental, and vision insurance available to full-time employees the first of the month after 60 days · Supplemental insurances including life, cancer, accident, and disability · Access to mental wellness resources and counseling through telehealth · Free basic life insurance for full-time employees · Health Savings Account (HSA) with employer match each pay period · Employer funded retirement plan for vested employees & 403b offered · Access to wages prior to pay day Qualifications · High school diploma or GED required · Valid driver’s license required; must meet and maintain LifeSouth driver’s requirements · Prior supervisory experience, preferred · Ability to coach, support, and motivate a customer service team · Strong customer service and active listening skills · Ability to communicate effectively, both orally and in writing · Excellent problem-solving and conflict-resolution abilities · Ability to establish effective working relationships with coworkers and the public Who We Are LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia, and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need. This is a full-time position. Starting salary range is $17.00 - $18.70 per hour. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace. The position description may not include all the duties and responsibilities of the job. Duties and responsibilities that are not listed, but which the employee may be expected to perform, will fall within the scope of the skills, knowledge and training for the position. LifeSouth is a Drug-Free and Tobacco-Free Workplace. LifeSouth is a VEVRAA Federal Contractor as well as an affirmative action employer and provides equal opportunity to all persons, regardless of race, religion, age, gender, disability, status as a protected veteran, national origin, color, or any other classification in accordance with federal, state, and local statutes, regulations, and ordinances. Veterans are encouraged to self-identify as LifeSouth desires to provide protected veterans priority referrals for open positions. LifeSouth complies with all laws and regulations associated with the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA). LifeSouth is an E-Verify employer. If you require any assistance to complete the application process or during the interview due to a disability, please contact the LifeSouth region where you are applying or call 1-888-795-2707 to request an accommodation. Applications may be completed at a LifeSouth facility or mailed to corporate headquarters in lieu of the on-line application process.

Responsibilities

The Supervisor will oversee the daily operations of the Donor Care team, guiding specialists in assisting donors with inquiries, appointments, and incentive programs. This role also involves coaching team members, auditing communications for quality, and resolving escalated donor issues.