Donor Relations Representative (Banha) at GRIFOLS, S.A.

Banha, Al Qalyubiya, Egypt -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Customer Satisfaction, Critical Thinking, Problem Solving, Analytical Skills, Time Management, Conflict Management, Teamwork, CRM Proficiency, Microsoft Office Proficiency

Industry

Pharmaceutical Manufacturing

Description

Job objective Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center staff, assists them in resolving donors complaints, improving donors service, and maintaining satisfied donors. Donor Relations Representative shall be the donation center champion for the donor CRM system; engaging the donors, respond to their inquiries and keep them updated. He\she oversees the implementation of donor retention and loyalty programs. He\she shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center. Donor Relations Representative is responsible for donation center administrative work as assigned by the direct managers. - This role is rotational shifts (Day and Night shits) and not fixed Key responsibility - Serve as a point of contact for donor affairs in the donation center. - Coordinate and organize the donor journey inside the donation center. - Donor Center CRM champion: approve & follow up on appointments, generated leads, announcements and reminders. - Oversee the implementation of Donor retention and loyalty programs within the donation center. - Follow up on generated leads from the landing page: contacting leads and keep appointments. - Coordinate and follow up with the call center for leads conversion, donors enquires and complaints. - Send daily reminders for regular donors (next donation date). - Track and follow up donors complaints. - Conduct and analyze Donor satisfaction surveys. - Coordinate the donor journey inside the Donation Center for time and efficiency. - Keep the Donor Center appointments calendar updated. - Proactively anticipate obstacles and propose solutions for better donor service. - Maintain a proper and presentable donation center. - Carry out administrative work as assigned by the direct managers and keep the proper documentation system to the related activities and duties. Academic experience required - Bachelor s Degree in related fields and requires a minimum of 3 years of related experience in customer service and sales. Computing skills - Proficiency in all Microsoft Office applications, and CRM applications. Personal skills - Outstanding communication skills. - Strong Interpersonal skills. - Maintain a positive attitude focused on customer satisfaction. - Critical thinking and problem solving. - Analytical. - Time management. - Conflict management - Teamwork. Languages - Very Good written and spoken English and Arabic.

Responsibilities

The Donor Relations Representative is responsible for ensuring excellent donor service and overseeing the donor journey within the donation center. This includes managing donor communications, resolving complaints, and implementing donor retention programs.