Donor Retention Team Leader at Hato Hone St John

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Donor Retention, Relationship Management, Coaching, Performance Monitoring, Customer Service, KPI Management, Data Interpretation, Communication, Conflict Resolution, Fundraising

Industry

Hospitals and Health Care

Description

Company Description Ko wai mātou - About us: Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day. Job Description He aha te tūranga - About the role: Join our fundraising team in this 12-month fixed term position and play a key role in building and maintaining strong relationships with our valued donors. In this customer-focused role, you'll help deliver exceptional donor experiences, support retention initiatives, and contribute to the long-term success of our fundraising programmes, ensuring supporters remain engaged with our mission and impact. Lead donor retention campaigns to strengthen supporter relationships and loyalty. Conduct meaningful donor conversations to help retain ongoing fundraising support. Monitor performance and identify opportunities to improve retention outcomes. Coach and support callers to deliver exceptional donor experiences. Resolve donor enquiries and complex issues with professionalism and care. Collaborate with fundraising teams to enhance supporter engagement and fundraising success. Qualifications Ko wai koe - About you: We're looking for a relationship-focused and results-driven professional who thrives on engaging with people and making a positive impact. You'll bring strong communication skills, a customer-centric approach, and the confidence to lead meaningful donor conversations while supporting others to succeed. Comfortable working in a fast-paced, target-driven environment, you'll be motivated by achieving outcomes, driving continuous improvement, and building lasting supporter relationships. To be successful in this role, you will have: Experience in fundraising, customer service, sales, or a contact centre environment. Proven ability to work towards and achieve performance targets and KPIs Strong communication and relationship-building skills, with a donor-focused approach. Ability to coach, support, and influence others to achieve positive outcomes. Analytical mindset with the ability to interpret data, identify trends, and drive improvements. Additional Information Me pēhea te tuku tono - How to apply Click “I’m interested” before applications close on Sunday 5th July 2026. For further information please contact Anita Teague @[email protected] for a confidential discussion. At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs. E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai. If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process. Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero. Primary Location: Auckland Contract Type: Fixed Term Full Time

Responsibilities

Lead donor retention campaigns and conduct meaningful conversations to maintain supporter loyalty. Coach team members to deliver exceptional donor experiences and resolve complex enquiries professionally.