Donor Service Consultant at Australian Red Cross Lifeblood

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

64612.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Communication, Inbound Calls, Outbound Calls, Appointment Booking, Enquiry Response, Process Adherence, Information Capture, System Navigation, Attention To Detail, Team Collaboration, Performance Targets, Contact Centre Operations

Industry

Hospitals and Health Care

Description

Be part of a team where every call makes a difference Full-time and Part-time opportunities based in Adelaide Various Part-time options including school hours available Salary packaging: up to $15,900 living + $2,650 meals & entertainment $64,612 + penalties (if applicable) + superannuation + salary packaging Discover life-giving possibilities Lifeblood offers more than just a job it’s an opportunity to make a real impact. As an organization, our purpose is simple: life-giving donations, creating life-changing outcomes. Join us, and let's build a fulfilling career together at Lifeblood. About the Role We’re looking for dedicated Donor Service Consultants who thrive in a fast-paced contact centre environment and enjoy connecting with people over the phone. In this role, you’ll spend most of your day speaking with donors, managing a high volume of both inbound and outbound calls while providing heartfelt, professional service. Your core focus will be to: Encourage and support donors to book lifesaving donation appointments Respond to donor enquiries over the phone and provide helpful, clear guidance Follow established processes to ensure a consistent and positive donor experience Accurately capture information and navigate multiple systems while on calls This role suits people who enjoy structured work, clear processes, and making a meaningful impact through everyday conversations with donors. What You’ll Bring A donor-first mindset and strong customer service experience Confidence communicating over the phone for most of the day in a high-volume environment The ability to stay focused and positive while handling back-to-back calls Strong attention to detail and the ability to confidently navigate multiple systems while speaking with donors A collaborative approach and positive contribution to team culture Commitment to privacy, quality, and achieving performance targets Training and Rostering Training: 4-week in-office program (8:30am–4:30pm), followed by 4 weeks of in-office consolidation. Flexible Work: After training, hybrid work-from-home arrangements are available for added flexibility. Rostering: The role involves a 12-week rotating roster, Monday to Friday, between 7am and 7pm, with one Saturday per rotation. With the exception on those that are fixed school hours part time. Part-Time Schedule: While the first 4 weeks of training are full-time, flexible part-time options will be available thereafter. Please see specific part-time options on the application form. Thrive in a diverse culture that cares for your wellbeing We take pride in our diverse and inclusive environment, fostering a place where everyone can achieve their best. Your wellbeing is our priority, and we express gratitude and care for one another. Joining the Lifeblood team comes with perks: 4 Weeks Paid Training: Start strong with full-time, hands-on training. Hybrid Work: Flexibility to work from home and the office. Salary Packaging: Package up to $15,900 in living expenses and $2,650 in meal entertainment with Maxxia Buy Extra Leave: Take control of your time off by purchasing additional annual leave. Discounted Health Cover: Access exclusive discounts on private health insurance. Gym & Pool Access: Get discounted access to 1,430+ gyms and pools nationwide. Employee Assistance Program: 24/7 confidential support for your health and wellbeing. Exclusive Discounts: Save on shopping, travel, entertainment, and more. Excited about this opportunity? Apply now and discover a career filled with life-giving possibilities. Next steps As a 2025 Circle Back Initiative Employer, we commit to responding to every applicant. You'll hear from us with an outcome after your application has been reviewed and assessed. If shortlisted, you’ll first complete a short audio interview. Successful candidates will then be invited to a Talent Discovery Session for a deeper look into the role and to showcase their strengths. Applications close on the 29th of March, with our Talent Discovery Sessions Interviews scheduled between the 7th to 9th of April. Successful applicants will commence their Lifeblood Journey on Monday 11th May 2025. **Please note we cannot accept applications sent via email please use the online portal to apply** This vacancy is being managed directly by Lifeblood's Talent Engagement team. We won't accept candidates from external recruitment agencies on this occasion.

Responsibilities

The core focus involves encouraging and supporting donors to book lifesaving donation appointments while responding to donor enquiries over the phone with clear guidance. Responsibilities also include accurately capturing information and navigating multiple systems while maintaining a consistent and positive donor experience.