DONOR SERVICES COORDINATOR

Location: Granville Office & working remotely (hybrid)
Reporting to: Finance Manager
Job status: Permanent Full-time 1.0 FTE (75 hours bi-weekly)
Compensation: $56,583-$62,045

JOB SUMMARY

Reporting to the Finance Manager, the Donor Services Coordinator provides support to the Development & Finance Teams and is responsible for donation processing and recording, tax receipting, donor acknowledgements, gift and donor inquiries, and monthly financial balancing. They ensure appropriate written procedures are in place and maintained, and that appropriate staff are trained in proper procedures and protocols. Under the direction of the Finance Manager and Donor Services Officer, they help organize and coordinate work and provide guidance to the Donor Services Assistant and volunteers as required.

EDUCATION AND EXPERIENCE

Completion of a related 2-year post-secondary diploma program (e.g. business, fundraising, etc.) and a minimum of 3 years related experience including working with databases , preferably Virtuous CRM or other fundraising databases, strong Microsoft Office skills, web-based applications and payment services. An equivalent combination of related education and experience will be considered. Experience in a non-profit environment is preferred.

QUALIFICATIONS

What you bring to the role:

• Demonstrated capacity for learning database software, preferably in the fundraising context (e.g., Virtuous CRM).
• Strong Microsoft Office skills, web-based applications, and payment services.
• Critical thinker, demonstrated accuracy, and keen attention to detail.
• Excellent time management skills and ability to manage changing priorities and multiple requests simultaneously.
• Demonstrated ability to work independently and collaboratively.
• Excellent English written and verbal communication skills and the ability to interact with individuals at all levels and provide a high level of service.
• Ability to draft clear process and training documents (e.g., manuals; standard operating procedures [SOPs]).
• Strong interpersonal skills and ability to establish and maintain positive working relationships both internally and externally.
• Experience coordinating, training, and guiding team members and volunteers.
• Ability to work with a high degree of discretion and confidentiality with regard to donors and other fundraising information.
• Experience with accounting, finance, fundraising, or bookkeeping is an asset.

What you bring to the role:

• Demonstrated capacity for learning database software, preferably in the fundraising context (e.g., Virtuous CRM).
• Strong Microsoft Office skills, web-based applications, and payment services.
• Critical thinker, demonstrated accuracy, and keen attention to detail.
• Excellent time management skills and ability to manage changing priorities and multiple requests simultaneously.
• Demonstrated ability to work independently and collaboratively.
• Excellent English written and verbal communication skills and the ability to interact with individuals at all levels and provide a high level of service.
• Ability to draft clear process and training documents (e.g., manuals; standard operating procedures [SOPs]).
• Strong interpersonal skills and ability to establish and maintain positive working relationships both internally and externally.
• Experience coordinating, training, and guiding team members and volunteers.
• Ability to work with a high degree of discretion and confidentiality with regard to donors and other fundraising information.
• Experience with accounting, finance, fundraising, or bookkeeping is an asset