Description:
Title: Donor Services Coordinator
Position Type: Regular Full-time 40hr/wk. OR Part-time 20/wk.
Positions Open: 1
Salary: $18.54 - $20.66
* This position is Open Until Filled – Applications will be reviewed as they come in. For immediate consideration, apply as soon as possible! *
Schedule:
Full-time: Monday-Friday 8:00 a.m. – 4:30 p.m.
Part-time: Monday – Friday 9:00 a.m. – 1:00 p.m. OR 12:00 p.m. – 4:00 p.m.
Summary Role: The Donor Services Coordinator is responsible for implementing a wide range of donor services including accepting and acknowledging donations, responding to donor inquires and entering and auditing data within the Raiser’s Edge database. Ensures the highest level of customer service to donors and prospective donors.

RECORDS AND PROCESSES GIFT INFORMATION EFFICIENTLY AND ACCURATELY TO ENSURE PROMPT GIFT ACKNOWLEDGEMENT.

• Processes and codes daily donations, which includes the daily deposit and the gift entry into the Raiser’s Edge donor database.
• Performs regular audits of donations and ensures acknowledgments are generated within 48 hours of receipt.
• Processes credit card and direct debit donations twice a month.
• Manages the acknowledgement of memorial and honorarium gifts.
• Communicates with and provides needed information to the Front Desk staff and Finance staff as partners in the gift process.
• Assists with and generates routine donor communications such as gift acknowledgements, thank you cards and calls, and giving statements.
• Makes donor thank you calls by phone and handwrites donor thank you cards.

HYBRID/REMOTE/ONSITE REQUIREMENTS:

This position requires onsite work hours to support Organizational needs. Limited remote work may be available with previous supervisors’ approval.
The Food Share provides essential services to our neighbors in Marion and Polk counties. As a result, all Food Share employees may be asked to report to work during local public health, weather, or other environmental emergencies

• Records and processes gift information efficiently and accurately to ensure prompt gift acknowledgement.
• Supports the overall success of the Development Team by recording accurate donor and gift information for record keeping, decision making, strategy and analysis.
• Provides high level customer service to all donor inquires and requests