Donor Services Specialist at CENTRAL CALIFORNIA BLOOD CENTER

Fresno, California, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

19.5

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phlebotomy, Donor Screening, Blood Collection, Donor Education, Operational Support, Customer Service, Regulatory Standards, Confidentiality, Equipment Maintenance, SOP Compliance, Communication Skills, Attention To Detail, Workflow Management, Leadership Potential, Venipuncture, Teamwork

Industry

Hospitals and Health Care

Description

Description Job Summary Donor Services Specialists support CCBC’s mission by providing safe, high-quality donor experiences through screening, blood collection, donor education, and operational support in both our donor centers and mobile operations. FLSA: Non-exempt Department: Donor Services Reports to: Operations Manager Workdays/Hours: Variable shifts, including weekends and some holidays (on a rotating basis) Pay Rate: $19.50/hour Support operations at both fixed donor centers and mobile blood drives, as scheduled. All team members are responsible for greeting and registering donors, contributing to a welcoming, respectful, and compassionate experience from check-in through post-donation, while maintaining professional, ethical, and donor-centered interactions. Clearly explain donation processes and educate donors on available donation types, guiding eligible donors toward procedures, including automated collections, that best support patient care and hospital blood product needs. Support donor retention through future appointment scheduling and ongoing donor engagement aligned with eligibility and comfort. Maintain a calm, organized, and team-oriented environment, actively assisting coworkers as needed to ensure safe and efficient donor flow. Trained and competent to perform donor eligibility screening and monitoring of donor condition before, during, and after donation in accordance with medical, safety, and regulatory standards. Always protect donor confidentiality and safeguard health information. Verify donor identity and ensure accurate labeling, documentation, and handling of blood products to maintain traceability and patient safety. Prepare, clean, and maintain equipment and donor areas while maintaining a safe, compliant work environment at fixed sites and mobile drives. Follow all SOPs, COPs, safety guidelines, quality systems, and regulatory requirements governing blood collection and donor care. Participate in required training and competency assessments. Show flexibility in assignments, including travel to mobile drives or other locations as needed. Support CCBC’s mission, core values, and workplace culture while maintaining reliable attendance and compliance with California meal and rest period requirements. Employees may need to drive CCBC Vehicles and complete driver training on non-CDL vehicles. Employees may be eligible to drive CDL vehicles based on additional training. Trained and competent in whole blood phlebotomy. Note: The duties and responsibilities described above are not a comprehensive list, and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Requirements The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, hair style, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law, it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources Department at myhr@donateblood.org.Qualifications: Meets all criteria for DSI, DSII, and DSIII positions. Must possess proven phlebotomy competency. Demonstrated leadership potential. Attention to detail and maintain quality outcomes. Skills: Basic computer experience is required. Expert-level venipuncture Sounds knowledge of SOPs and COPs Leadership, training, and mentoring skills Ability to manage workflow, schedules, and staff performance Effective communication skills Qualifications: High School diploma or GED, required One year of working in a customer service position, preferred Certification preferred Basic CPR certification, preferred Skills: Basic computer experience is required. No background in phlebotomy required Effective communication skills and customer interaction skills. Ability to follow instructions and standard procedures. Attention to detail and maintaining quality outcomes The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, hair style, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law, it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources Department at myhr@donateblood.org.

Responsibilities

Donor Services Specialists provide high-quality donor experiences through screening, blood collection, donor education, and operational support at fixed centers and mobile drives. This includes maintaining donor confidentiality, ensuring accurate documentation of blood products, and adhering to all safety and regulatory standards.