DOOR EXPERT / SALES ADVISOR

Collection Centre - UB5 5QS
Days: Mon - Sat (5 days per week)
Hours: Mon - Fri 08.00-17.30, Sat 09.00-17.00
Reports to: Collections Centre Manager
Working within both our Customer Collection Centre and Warehouse.

SALES DUTIES

· Deliver excellent customer service that exceeds all customer’s expectations.
· Ensuring customers are dealt with efficiently, courteously, and as promptly as possible.
· Dealing with customers’ orders and queries in a confident, efficient, and professional manner.
· Accurately picking and packing ironmongery within a warehouse environment, for delivery to customers.
· Ensuring all incoming deliveries are checked off accurately, promptly and that relevant paperwork is passed on quickly.
· Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels.
· Giving comprehensive product knowledge (enabling alternatives to be suggested to customers).
· Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.

· Resolving any customer issues/enquiries to a satisfactory conclusion.

• Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
• Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced, and kept clean and well presented.
• Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise.
• Ensure all promises made to customers are realistic, achievable and are completed.

GENERAL DUTIES

• Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day.
• Prepare and assist with stocktakes adhering to Company procedure.
• Supplied company uniform and safety equipment to be always worn and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to.
• Assist with the training and development of all new recruits.
• Report any Health and Safety issues to your Line Manager.
• Take on any reasonable ad hoc duties to ensure the smooth running of The Company
  Job Types: Full-time, Permanent
  Pay: £30,608.50 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

Work Location: In person
Reference ID: CR/DEmar2