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Door Manager - FIVE Palm Jumeirah at Five Hotels and Resorts

Dubai, دبي, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 25

Salary

0.0

Posted On

01 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Hospitality

Description

Responsibilities

Demonstrates extensive knowledge of FIVE Hotels and recognises Regular Guests, delivering Sensational Personalised Service and Guest Relations.
Provides accurate Waiting Times and effectively manages Seating Arrangements, optimising the ‘FIVE-Star’ Guest Experience.
Creates and maintains an Electrifying ‘Vibe at FIVE’ for Guests, Meticulously accommodating Guests preferences and special requests.
Greets Guests with Warmth and Professionalism, embodying the Essence of FIVE and setting the tone for a Next-Level Guest Experience.
Enhances the Guest Experience through Attentive assistance, anticipating needs and Exceeding Expectations.
Extends special courtesies to VIP Guests, ensuring their Comfort and Satisfaction throughout their experience.
Upholds the Highest Standards of Insta-Worthy Grooming and Conduct.
Continuously seeks opportunities to enhance Guests’ perception of FIVE.
Takes Ownership of the Entrance, serving as the Guests’ first Point of Contact.
Efficiently executes Guest List and Ticket Verification procedures, maintaining a Balance between Exclusivity and Accessibility.
Employs strategic Crowd Management Techniques to regulate Guest flow and prevent congestion while upholding FIVE’s Exacting Standards.
Maintains constant Vigilance over the Entrance Area, promptly addressing any potential Security Concerns or disruptive behaviour.
Collaborates closely with the Security Team to implement proactive measures and Respond Effectively to incidents or emergencies.
Leads by example, Embodying Professionalism, integrity, and teamwork in interactions with Door Staff and fellow FIVE Tribe Members.
Provides ongoing Support and Guidance to the Team, fostering a Collaborative Environment where everyone feels Empowered to Excel.
Conducts regular Training sessions and briefings to ensure ‘FIVERs’ are well-informed and aligned with Operational Standards and Objectives.
Acts as a liaison between Guests and other Departments, facilitating Seamless communication and Resolving queries or issues with Finesse.
Serves as a Proud Ambassador of FIVE, embodying its Spirit of Next-Level Entertainment, Creativity, and Sustainability in Every interaction.