Door Manager - FIVE Palm Jumeirah at Five Hotels and Resorts

Dubai, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

04 Nov, 25

Salary

0.0

Posted On

05 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Hospitality

Description

Responsibilities

Acts as the Primary Point of Contact for Real-Time door sales, with a Keen Understanding of current inventory and availability, dynamically adjusting Pricing Strategies in Coordination with the Reservations Team and Floor Managers to Maximise Revenue while Preserving the exclusive, high-energy atmosphere that defines the ‘Vibe at FIVE.’
Demonstrates extensive knowledge of FIVE Hotels and Resorts and recognises Regular Guests, delivering Sensational Personalised Service and Guest Relations.
Provides accurate Waiting Times and effectively manages Seating Arrangements, optimising the ‘FIVE-Star’ Guest Experience.
Creates and maintains an Electrifying experiences for Guests, meticulously accommodating Guests Preferences and Special Requests.
Greets Guests with Warmth and Professionalism, embodying the Essence of FIVE and setting the tone for a Next-Level Guest Experience.
Enhances the Guest Experience through Attentive assistance, anticipating needs and Exceeding Expectations.
Extends special courtesies to VIP Guests, ensuring their Comfort and Satisfaction throughout their experience.
Continuously seeks opportunities to enhance Guests’ perception of the hotel.
Takes Ownership of the Entrance to the hotel, serving as the Guests’ first Point of Contact.
Monitors Guest Flow and Inventory Levels, making swift, data-driven decisions to Optimise entry management, pricing tiers, and access control, always aligned with FIVE’s luxury lifestyle Positioning.
Efficiently executes Guest List and Ticket Verification procedures, maintaining a Balance between Exclusivity and Accessibility.
Employs strategic Crowd Management Techniques to regulate Guest flow and prevent congestion while upholding FIVE’s Exacting Standards.
Collaborates closely with the Hostess Team, Floor Managers, and the Reservations Team to ensure fluid communication, seamless guest entry, and precise crowd calibration, guaranteeing every entrance experience is Elevated and aligned with the ‘FIVE-Standard’.
Maintains constant Vigilance over the Entrance Area, promptly addressing any potential Security Concerns or disruptive behaviour.
Collaborates closely with the Security Team to implement proactive measures and Respond Effectively to incidents or emergencies.
Leads by example, embodying Professionalism, integrity, and teamwork in interactions with Door Staff and fellow FIVE Tribe Members.
Applies a Revenue-Focused, Guest-Centric approach at the door, balancing Profitability with Luxury Hospitality, ensuring every interaction is Top-Notch.
Provides ongoing Support and Guidance to the Team, fostering a Collaborative Environment where everyone feels Empowered to Excel.
Conducts regular Training sessions and briefings to ensure ‘FIVERs’ are well-informed and aligned with Operational Standards and Objectives.
Acts as a liaison between Guests and other Departments, facilitating Seamless communication and Resolving queries or issues with Finesse.
Serves as a Proud Ambassador of FIVE, embodying its Spirit of Next-Level Entertainment, Creativity, and Sustainability in Every interaction.