ABOUT US

The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. Being an employee of The Wests Group will give you access to the following perks and benefits:

• Paid Parental Leave & 12 months of maintained superannuation
• 5 days Wellbeing Leave – proactively manage your wellbeing
• First Nations Cultural Leave
• Flexible work option
• Above-award wages, paid overtime and penalty rates for weekends and Public Holidays
• 17.5% annual leave loading
• Paid traineeships and leadership development courses
• 40% discount off meals for club employees
• $25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added - bonus, this offer extends out to your partner as well!
• Access to complete a nationally recognised Cert 3 in Hospitality with our training partner Allara Learning (Eligibility requirements apply) Certificate 3 in Hospitality Information
• Discount accommodation rates at The Executive, The Gateway and The Anchorage Hotel & Spa
• Discounted nib Health Insurance
• 15% Discount at Reflection Holiday Parks
• 24/7 Employee Assistance Programs
• Free annual flu vaccinations

ABOUT YOU

We are seeking an energetic team player with a passion for customer service within the hospitality industry. Demonstrated strong communication and leadership qualities you will have the gift of both problem solving and people skills to manage compliance. Previous experience in a similar reception position is highly desirable. Honesty, integrity and customer service is your primary focus.
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply

• Greet all members and guests with enthusiasm and project positive and friendly image
• Ensure all members and guests sign into the Club as per regulations
• Advise members and guests on Club facilities and events
• Promote and process Wests memberships
• Check employee and contractor identification
• Monitor and enforce RSA legislation
• Liaise with security and Duty Managers on refusal of entry due to intoxicatio