Door-Side Customer Service Agent (NH) at Pacific Aviation

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

23.15

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Observation, Attention To Detail, Communication, Conflict Resolution, Physical Fitness, Technical Skills, Customer Service, Collaboration, Data Entry, Active Listening, Calmness, Solution Focus, Document Verification, Dynamic Environment, Vigilance, De-escalation

Industry

Airlines and Aviation

Description

Position Objectives: This position will support the Customer Service and Door-Side operational functions for San Francisco, CA. Door-Side Customer Service Agent will ensure safety during the boarding process. What You’ll Do Door-Side: Observation and Attention to Details: spot suspicious activities, challenge unusual situations, and always stay vigilant of surroundings. Communication: clear, respectful, following the chain of commands when communicating with different channels. Conflict Resolution: ability to de-escalate situations calmly and professionally. Physical Fitness: ability to stand for long hours and able to handle aircraft door opening/closing. Technical Skills: use of radios, operating jet bridge. Customer Service Collaborating with airline teams and fellow agents to ensure smooth operations. Delivering excellent customer service under pressure in a dynamic terminal setting. Making clear announcements and providing directions. Assisting Passengers at check-in counters. Verifying travel documents and complying with airline and TSA protocols. What You Bring Fluent English communication skills Strong verbal and written communication; active listening skills Computer literacy and fast, accurate data entry Calmness and solution-focus under pressure Physical stamina to stand for extended periods and move throughout the terminal Authorized to work in the U.S. and able to pass a background check and drug screening Bilingual ability preferred in one of the following languages: Japanese Schedule Must be available to work at least 4 days per week, including weekends and holidays Shifts may include early mornings, afternoons, evenings, or nights Pay & Benefits Hourly Pay: $23.15 per hour + Shift Premium B ($1) Fully Paid Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off Uniform Provided Paid Training Parking Discount or Clipper Card Referral Bonus Cell Phone Plan Reimbursement

Responsibilities

The Door-Side Customer Service Agent will support customer service and operational functions, ensuring safety during the boarding process. Responsibilities include observing surroundings, communicating effectively, and assisting passengers with check-in and travel document verification.