SKILLS & REQUIREMENTS

• Previous experience in the same role in luxury property, resort experience is a plus
• Excellent interpersonal and communication skills, problem solving, customer service and professional attitude
• Security awareness
• English – written and verbal, additional language will be an advantage

• Greeting and welcome the guests upon their arrival in a friendly and caring manner according to the Emirates Palace Mandarin Oriental standards
• Ensure security of doors and entryways prior to opening doors for all incoming guests; monitor the entry and exit of visitors and guests
• Provide guidance and direct guests to the correct destination
• Provide general information about Emirates Palace Mandarin Oriental and our services
• Open car doors for all guests coming out of a vehicle, help with the luggage and bring it to the hotel in an efficient and timely manner to ensure guest satisfaction
• Handle guest requests in a polite and efficient manner such as calling a taxi or giving directions, refer requests to relevant staff if needed to ensure positive experience of the guests
• Be aware of all hotel products and services as well as on tourist and business travel information, that may be of any interest to our guests
• Control the traffic ensuring that there are no vehicles blocking the hotel entrance
• Help housekeeping team to maintain cleanliness and tidiness of the Emirates Palace main entrance area
• Any other duties, which may be assigned to you from time to time, as directed by your supervisor or manager