With balconies full of geraniums and subtropical gardens that border an exclusive Sicilian beach – Villa Sant’Andrea, a Belmond Hotel feels like a private home nestled in Taormina Mare. At the acclaimed restaurant, freshly caught fish and decadent desserts are enhanced by stunning sea views. Guests can relax in the heated infinity pool, wellness centre and stylish beach cabanas.
The ideal candidate is passionate about the hospitality business. He / she is service oriented, passionate and willing to grow professionally. He / she is professional and loves to be in contact with our guests. He/She will be the first point of contact of our hotel guests and non-resident guests and will be responsible to greet them and assist them in reaching the desired hotel venue.

Main duties & responsibilities:

• Responsible for the welcome and farewell of our guests, according to the Company policies, standard and procedures, maintaining high standards at all times
• Responsible for the parking of the guest cars
• Ensure that the whole reception area is in order and well maintained
• Be informed about guest information (arrivals, departures and guests in house)
• Be informed about touristic attractions in the area and services offered by the hotel
• Work closely with the Front Office Team and offer assistance when necessary
• Coordinate luggage delivery and collection with Porters and Front Office Team
• Coordinate all drivers reaching the property

Soft skills:

• Effective communication: he/she communicates clearly and appropriately that positively impacts on their role, the business and Belmond.
• Emotional intelligence: he/she shows the ability to control and express one’s emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one’s style to the needs of the audience.
• Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
• Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one’s tasks and responsibilities.
• Adaptability: he/she accepts change and participates in new programs and processes. He/she is willing to learn new skills and keep up to date with developments in the department. He/she deals with multiple tasks and alters behavior/priorities as changes occur, and remains calm under pressure.

REQUIREMENTS

• Fluent in Italian
• Good Command of English
• Strong interpersonal and communication skills
• Driving license

• Responsible for the welcome and farewell of our guests, according to the Company policies, standard and procedures, maintaining high standards at all times
• Responsible for the parking of the guest cars
• Ensure that the whole reception area is in order and well maintained
• Be informed about guest information (arrivals, departures and guests in house)
• Be informed about touristic attractions in the area and services offered by the hotel
• Work closely with the Front Office Team and offer assistance when necessary
• Coordinate luggage delivery and collection with Porters and Front Office Team
• Coordinate all drivers reaching the propert