ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.
About the role
We are seeking a values-driven and proactive Doorways Emergency Relief Assessor to assess community member needs and determine appropriate financial assistance (emergency relief) and/or referrals, as required.
Reporting to the Team Leader, this is a Max-Term (until 1st of October 2025), part-time (22.8 hours per week) position based in Goonellabah, NSW. Salary and conditions are in accordance with the SCHADS Award Level 3.

You will successfully

• Conduct interviews and assessment for emergency relief (ER) with community members.
• Assist community members to access support services through referral and advocacy to service providers within and external to The Salvation Army.
• Escalate complex or unresolved matters.
• Identify risks to community members, staff and TSA and bring to the attention of the relevant Line Manager as soon as possible.
• Identify service gaps and make recommendations for service delivery improvements to the relevant Line Manager.

You will have

• A diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc).
• A current Employee NSW Working with Children Check.
• Experience working in the community services sector.
• Experience working with people from culturally and linguistically diverse backgrounds would be beneficial.
• Experience working in a fast-paced environment (contact centre) would be highly regarded.

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

How to Apply
If you’re excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

Please refer the Job description for details