Doorways FAS Intake Worker at The Salvation Army

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Services, Trauma Informed Care, Cultural Awareness, Client Assessment, Communication, Collaboration, Administrative Skills, Empathy, Problem Solving, Referral Services, Support Services, Crisis Management, Teamwork, Multilingual Communication, Client Needs Assessment, Relationship Building

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty. About the role As a Doorways FAS Intake Worker, this is your opportunity to triage community members, on the basis of client need and the site’s available resources, to an appointment with the ER Assessor and / or to alternate assistance such as a food parcel, casework or referral to another internal or external service. Reporting to the Doorways Site Coordinator, this is a permanent full-time role, located in Dandenong, VIC. How you will make an impact Work collaboratively with the Doorways team, including the Coordinator, Case Worker, Emergency Relief Assessor, Receptionist, and Volunteers, to provide prompt, empathic, trauma-informed, and culturally safe responses to client needs in line with The Salvation Army’s No Wrong Door Policy, Mission, Vision & Values, and organisational policies. Provide a welcoming first point of contact for community members via phone, email, and walk-in, assess immediate needs, assist Dari and Farsi speaking clients to communicate their needs, and refer appropriately to on-site supports or alternative services when assistance cannot be provided. Create and maintain a safe and supportive environment by responding appropriately to challenging behaviours Accurately manage administrative and compliance requirements Communicate effectively with internal stakeholders, including timely case notes, referrals, and relationship building with Corps Officers and key staff, while contributing cultural insights and participating in ongoing professional development to enhance service delivery. What you will bring A Diploma (preferred) or Certificate IV (minimum) qualification in Community Demonstrated experience working in the community services sector Experience working with people from culturally and linguistically diverse backgrounds Understanding of Trauma Informed Care Framework is necessary Fluent in English as well as Dari and Farsi preferred, due to the communities we support. A current VIC employee Working with Children’s Check What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. Conditions Compensation is in accordance with Social, Community, Home Care and Disability Services Award Level 3. How to apply If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

As a Doorways FAS Intake Worker, you will triage community members based on their needs and available resources, facilitating appointments and referrals to appropriate services. You will also provide a welcoming first point of contact and maintain a safe environment for clients.