Job Description
DORA & Third Party Compliance Manager
DORA & Third Party Compliance Manager
Milan, Italy
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
The Candidate will join the IT Service management tribe and will be part of the Center Of Excellence division focused on the Financial Services (FS) operational and business domain. The Service management team is the entry point for internal customers and suppliers concerning processes, services operations deliver and is divided over multiple countries. Your daily tasks will concern the lead, coordination and to be responsible for ensuring that all the processes with our customers are compliant with regulations regarding digital operational resilience act (DORA). Moreover, you will also working closely with our customers reporting and analysis of one or more ITIL and delivery processes.
Priority will be given to people who have proven experience of developing and leading the compliance strategy related to DORA, ensuring that digital operational resilience is integrated into all aspects of our processes.
Experience in ITIL processes (ServiceNow tool) with expertise on DEVOPS / Agile delivery will be considered a plus.

• FS Process ownership of Third Party risk, Service Level and Change Delivery (CD) processes
• Execute regular performance monitoring with business owners for third parties in scope
• Review internal control reports from providers, third party risk/due diligence results
• Regular reporting to local BoD regarding third parties in scope
• Ensure regulatory requirement analysis examining the requirements set forth by DORA and assessing their impact on business activities and processes
• Manage policy and procedure development creating and updating internal policies, procedures, and standards to ensure compliance with regulations, including incident management protocols and cybersecurity measures.
• Conduce monitoring and audits establishing monitoring systems to evaluate adherence to regulations and internal policies, and coordinating internal and external audits to ensure compliance.
• Support business owners to keep up-to-date the register of outsourcings/ICT providers
• Align with business owners, Legal, Compliance and Procurement regarding third party contractual topics
• Lead of SLA Managers for corporate SLA/SLO monitoring and reporting
• Ensure improvement actions for SLA/SLO breaches
• SLA/SLO reporting to the Management (FS board)
• Product ownership of Jira E2E CD flows used for change delivery
• Ensure harmonized CD process cross FS business division(s)
• Lead and coordinate migration initiatives on target delivery toolset (Jira)
• Ensure processes are documented, understood and applied within FS business divisions
• KPIs reporting to the Management
• Act as SPOC in case of audits (process wise, not content wise)