Job description: Doro Marketplace
Location: DORO Marketplace - Old Saybrook
Type: Part Time / Full time

SHIFT LEAD, BARISTA, COUNTER

About Us: Doro Marketplace is a vibrant and bustling bakery cafe dedicated to providing exceptional dining experiences to our guests. We take pride in our commitment to high-quality baked goods, service and delicious cuisine. We are currently seeking a dedicated and skilled FOH Shift Lead to join our team and contribute to the success of our newest café.
Role Overview: As an FOH Shift Lead at Doro Marketplace, your main objective will be to support Café Management in effectively running a smooth and outstanding shift. You will be responsible for maintaining a high level of proficiency across all FOH hourly positions, leading by example, and ensuring that our guests receive impeccable service. Additionally, you will play a pivotal role in upholding sanitation standards within the team.
Responsibilities:
· Conduct thorough Opening and Closing Checklists to ensure all essential tasks are completed.
· Lead and guide the FOH team during shifts, promptly addressing any challenges or bottlenecks in guest service.
· Communicate shift-specific notes in the daily log to ensure clear communication among team members.
· Take an active role in training newly hired employees, providing constructive feedback to trainees and management.
· Exhibit proficiency in placing vendor orders when necessary to maintain inventory levels.
· Receive and inspect deliveries from external vendors to ensure quality and accuracy.
· Adhere strictly to cash management policies, demonstrating competence in counting the safe and cash drawers.
· Identify and report equipment repair and maintenance issues, collaborating to find effective solutions.
· Manage catering orders placed over the phone, ensuring accuracy and timely fulfillment.
· Conduct thorough sanitation checklists and take corrective actions as required to maintain a clean and safe environment.
Preferred Qualifications:
· Prior experience in various FOH roles within a hospitality or food service setting.
· Strong leadership skills and the ability to guide and motivate a team effectively.
· Proficiency in cash handling and basic financial transactions.
· Excellent communication and interpersonal abilities.
· Detail-oriented mindset with a commitment to upholding quality and standards.
· Availability to work flexible shifts, including weekends and evenings.
· Previous experience in a supervisory or shift lead role.
· ServSafe certification or equivalent food safety training.
· Understanding of local health and safety regulations.
Prepares coffee drinks and related food items as requested by customer. Ensures customer service and product quality, selection and availability.

Please refer the Job description for details