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DREX Associate (Driver Experience) at Angkas

Cainta, Rizal, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Problem-Solving, Decision-Making, Attention To Detail, Multitasking, Prioritization, Patience, Empathy, Google Suite

Industry

Description

Monitor and track driver performance (acceptance rates, cancellations, ratings). Recognize and reward top-performing drivers. Support and coach underperforming drivers. Address and resolve driver concerns, complaints, and issues promptly. Provide assistance to drivers through multiple support channels. Implement and manage driver incentive programs. Evaluate effectiveness of incentive programs and suggest improvements. Analyze driver data to spot trends and optimize performance strategies. Maintain accurate driver records and performance metrics. Prepare performance reports and presentations. Ensure compliance with company policies and procedures. Meet or exceed assigned targets and objectives. Engage in ongoing training and professional development. Take on additional tasks or projects as assigned. High school diploma or equivalent. At least 1-2 years of experience in customer service, operations, or a related field. Proficiency in Google Suite Strong communication and interpersonal skills Problem-solving and decision-making abilities Attention to detail Ability to multitask and prioritize tasks Patience and empathy

Responsibilities

The DREX Associate will monitor and track driver performance, recognize and reward top-performing drivers, and support underperforming drivers. They will also address driver concerns and implement incentive programs to optimize performance strategies.