✅ PT: Apoio à companhia aérea em alemão, back office em Lisboa (segunda a sexta)
✅ DE: Airline-Betreuung auf Deutsch, Backoffice in Lissabon (Mo-Fr)

Fluency in German is must have with this position

• Possible start 6.02 (6th February)
• Great opportunity to work from Monday - Friday 8:00-17:00 h -40h/week)
• We provide training at the beggining of work, you don’t need to have a previous experience
• Back office job position - you will deal directly with the Airline’s legal department!
• Recruitment process 100% online

✅ Our client is one of the most popular airlines with a network of many connections across Europe. Due to the easing of restrictions, interest in the services is growing very rapidly.
We are therefore looking for reinforcements in the form of German-speaking employees for our team in Lisbon/Portugal.
We are looking for you!

✅ What are your responsibilities?

• Manage legal claims with various entities together with lawyers, solicitors and national enforcement authorities
• Be the connection between the legal department of the airline and its customers,
• Manage their concerns and offer the best service for customers with claims, e.g. E.g. - lost luggage / damaged luggage / travel problems / canceled flights / delays etc.
• Understand your client’s unique situation and continue to treat and monitor their legal claims
• Check that carriers treat all passengers according to their rights

✅ What do we expect:

• Fluency in German (C2 - native)
• Communicative English level
• You live anywhere in Lisbon or you are ready to relocate there
• Ability to communicate clearly and effectively
• You are looking for adventure in fast growing, international company
• We do NOT require previous experience, we will teach you everything

✅ Competitive salary and remuneration system (incl. meal allowance) :

• 1100€ gross x 14 months (it’s 1283€ gross x 12 months)
• 75€ gross- fixed monthly project bonus
• up to 175€ gross performance bonus,
• 20 €/month - Transport allowance
• €7.23 NET/day meal voucher!

✅ What do we offer?

• Possible start: 6th February (6.02)
• Working time frames: Monday - Friday 08:00- 17:00 (40h per week, 5days per week)
• Full time, renewable employment contract for 6 months (according to the Portuguese law)
• Training is provided at the beginning of the work
• Office work system in our modern office in Lisbon -Oriente
• A Bring a Friend Program with attractive incentives
• Private Health Insurance from day 1
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
• Complete online hiring process regulated

✅ EU citizenship or a residence permit in Portugal is mandatory
Are you interested in a new adventure?
Then apply with your CV, we look forward to you !
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position

assistente administrativo; apoio ao cliente; vagas emprego; atendimento ao cliente; assistente apoio cliente; operador de call center; backoffice; assistente backoffice; companhias aéreas, francês, companhias aéreas, alemão, suporte ao cliente de língua alemã, suporte jurídico, Fluggesellschaften, Deutsch, deutschsprachiger Kundensupport, rechtliche Unterstützung

Job Type: Full-time
Pay: 1,378.00€ - 1,553.00€ per month

Application Question(s):

• Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
• Your current location:
• Are you ready to work in our office in Lisbon-Oriente?
• When is the closest possible date to start for you?
• Are you legally authorized to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).

• This offer is related to our client Concentrix (formerly Webhelp) Lisbon. Are you okay with continuing with your application?
• Is your German language at working proficiency level (min. C2) ? Please confirm here:

Language:

• English communicative (Required)
• German (C2-native) (Required)

Expected Start Date: 06/02/202

• Manage legal claims with various entities together with lawyers, solicitors and national enforcement authorities
• Be the connection between the legal department of the airline and its customers,
• Manage their concerns and offer the best service for customers with claims, e.g. E.g. - lost luggage / damaged luggage / travel problems / canceled flights / delays etc.
• Understand your client’s unique situation and continue to treat and monitor their legal claims
• Check that carriers treat all passengers according to their right