ABOUT WILLIAMS MOTOR GROUP

Williams Group is proud to represent some of the world’s most prestigious automotive brands including BMW, MINI, Jaguar, Land Rover & BMW Motorrad
We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive industry leading training to help you develop skills that will stand you in good stead for a long and successful career with us.
As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies.
Working Hours
Monday- Friday 8.30am-6.00pm

What you’ll be doing:

• Greet all customers promptly and courteously, introducing yourself and confirming the purpose of their visit.
• Escort customers to the lounge area, offer refreshments, and ensure they’re introduced to the right colleague.
• Liaise with Service Advisors to ensure customer needs and any additional work are clearly communicated.
• Check in vehicles, including photographing and recording any damage, and ensure they’re tagged in the key security system.
• Work with Service Advisors to make sure no customer is left waiting unnecessarily.
• Manage customer recoveries with external agents, ensuring vehicles are receipted and the Triage team is informed.
• Maintain company standards when parking and preparing vehicles, ensuring all cars handed back to customers are clean and ready.
• Keep the work environment clean and tidy.
• Build strong relationships with customers, colleagues, and external partners.

What we’re looking for:

• A professional, polite, and customer-first attitude.
• Strong communication and organisational skills.
• Ability to remain calm and efficient in a fast-paced environment.
• Smart personal appearance and attention to detail.
• Flexibility to work overtime when required.
• Commitment to health, safety, and company standards.

Williams Group provide excellent working facilities and offer a host of other employee benefits such as

• · Up to 27 days Holiday
• · Employee assistance programmes
• · Wellbeing courses
• · Medicash Healthcare
• · Pension scheme
• · Life assurance cover
• · Employee reward & recognition schemes
• · Annual children’s Christmas party & staff party
• · Staff discounts
• · £1,000 referral award

Job Types: Full-time, Permanent
Pay: From £28,572.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

• Greet all customers promptly and courteously, introducing yourself and confirming the purpose of their visit.
• Escort customers to the lounge area, offer refreshments, and ensure they’re introduced to the right colleague.
• Liaise with Service Advisors to ensure customer needs and any additional work are clearly communicated.
• Check in vehicles, including photographing and recording any damage, and ensure they’re tagged in the key security system.
• Work with Service Advisors to make sure no customer is left waiting unnecessarily.
• Manage customer recoveries with external agents, ensuring vehicles are receipted and the Triage team is informed.
• Maintain company standards when parking and preparing vehicles, ensuring all cars handed back to customers are clean and ready.
• Keep the work environment clean and tidy.
• Build strong relationships with customers, colleagues, and external partners