DESCRIPTION

Are you looking for a rewarding career opportunity in an agency with a strong vision and mission for helping others? If that is you, then look no further! Catholic Charities of Orange, Sullivan & Ulster have a Receptionist/Case Aide position available in the Housing Resource Center.

SUMMARY:

This position provides direct case management services to the needy and disenfranchised through advocacy, information and referral, crisis intervention services, and short-term case management. The position will also have a role in the reception area answering telephones and processing consumers entering the HRC for information and or services. This position will provide services to the Newburgh/Middletown areas.

QUALIFICATIONS

Education and/or experience required:

• Associate degree with one-year experience in Human Services, or High School Diploma/GED with two years’ experience in Human Services.
• Must possess a clean NYS Driver’s License and maintain it clean throughout employment.

SKILLS, LICENSES, AND/OR COMPETENCIES REQUIRED:

• Knowledge of social service delivery systems and county resources. (preferred)
• Knowledge of Housing stock available in Orange County. (preferred)
• Computer literate with knowledge of Microsoft Word, Excel, and Outlook.
• Excellent interpersonal and communication skills.
• Good organizational, time-management and communication skills.
• Individual must possess the ability to work well independently as well as part of a team.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.

1. Maintains current and accurate documentation of services provided to clients.
2. Provides short-term case management focusing on assessing factors precipitating housing crisis.
3. Assist in preventive measures to reduce risk of eviction in the immediate future.
4. Places homeless consumers in housing.
5. Maintains HMIS Database for consumers served through HRC.
6. Answers telephones and provides information needed.
7. Participates in regular supervisory sessions with immediate supervisor.
8. Attends Agency’s in-service training.
9. Completes daily, weekly, and monthly statistical reports as required (As Needed).
10. Develops and maintains good communication with other programs and departments within the organization to facilitate inter-agency referrals.
11. Interacts with Department of Social Services Staff and prepares needed documentation for cases and shared cases.
12. Drives agency Mini-Bus for pick-up/drop-off of HRC consumers at EHG and other assigned areas.
13. Maintains Vehicle Logs.
14. Maintains Vehicle Maintenance Schedule.

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Drive around streets and neighborhoods requiring a high level of alertness and awareness of surroundings.
• Exposure to outside weather conditions.
• Ability to work with the public and/or under potentially stressful conditions.
• Remain stationary at a workstation and use a computer at least 50% of the time