ADDITIONAL INFORMATION

Job Number25044859
Job CategoryRooms & Guest Services Operations
LocationThe Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia, 7000
SchedulePart Time
Located Remotely?N
Position Type Non-Management
The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

JOB SUMMARY

The Driver/ Concierge role at The Tasman, Hobart offers a rare opportunity for a passionate individual to be part of a very special team, supporting all aspects of the Concierge function.
Managing daily operations, this role will assist in developing and maintaining the acknowledgment and unique service of all guests visiting the location that will lead to a unique, memorable and personal stay.

In addition, the Driver / Concierge is accountable for:

• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritise, organise, and accomplish work.
• Focus on the critical components of operations to drive guest satisfaction and the desired financial results.
• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
• Responds to emergency situations using appropriate procedures.
• Provides services that are above and beyond for customer satisfaction and retention.
• Responds to and handles guest problems and complaints.
• Greet every guest and deliver personal and attentive guest experiences every day
• Parking-valet Park guest cars
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 22kg without assistance and objects weighing in excess of 35kg with assistance
• Work cleanly and safely to health and safety standards

• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritise, organise, and accomplish work.
• Focus on the critical components of operations to drive guest satisfaction and the desired financial results.
• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
• Responds to emergency situations using appropriate procedures.
• Provides services that are above and beyond for customer satisfaction and retention.
• Responds to and handles guest problems and complaints.
• Greet every guest and deliver personal and attentive guest experiences every day
• Parking-valet Park guest cars
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 22kg without assistance and objects weighing in excess of 35kg with assistance
• Work cleanly and safely to health and safety standard