Driver | LCH at Serco Plc

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

28808.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Driving, Team Collaboration, Problem Solving, Flexibility, Responsibility, Communication, Safety Awareness

Industry

Facilities Services

Description

Address: Penton Depot / Clapham Depot Contract Type: Permanent Working Hours: 40 hours per week, 8-hour shifts or 12-hour shifts Salary: £28,808 per annum + excellent benefits London's public bike sharing scheme is available 24/7, 365 days a year. There are more than 12,300 bikes, 2000 ebikes and over 800 bike docking stations across London to help you get around quickly and easily. The scheme recently expanded to Southwest London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town. You will be the public face of Serco’s London Cycle Hire team in the community, representing the business in a very positive way and interacting with members of the public in a friendly and approachable manner. As a Driver, you will play a key role in keeping London moving by ensuring Santander Bicycles are available where and when customers need them. Your responsibilities will include: • Driving across London to redistribute bicycles to high-demand areas, increasing availability for customer hires. • Collecting bicycles that require service or repair and returning them to depots. • Working closely with team leaders to manage eBike batteries, ensuring they are charged and ready for use. • Collaborating with the Control Centre to maximize collection and redistribution efficiency, minimizing downtime and improving customer experience. • Providing on-street hub cover, supporting operational needs and customer service at key locations. • Implementing “stack & lock” strategies in high-demand areas to optimize bike availability and reduce congestion. This role is essential to delivering a reliable, sustainable, and customer-focused cycle hire service for Londoners. This is a role that is vital to the success of the Cycle Hire Scheme, and we are looking for candidates that take great pride in their work and are committed to being the best ambassadors for the Cycle Hire Service. Our Redistribution Drivers directly contribute to making London a greener place to live and visit and are responsible for making sure our bikes are safe for all to use, so it is important that you are able to take that responsibility seriously and are a considerate and courteous driver. You won’t be doing this alone either. Our team is made up of professional, friendly, and supportive teammates, including managers who began their careers with Serco as On Street and Redistribution Operatives who now hold Team Leader, Operations Manager and Contract Manager titles. We are dedicated to the ongoing development and career progression of our On Street Mobile Operatives, with outstanding training opportunities made available to you, along with the chance to undertake additional qualifications. These include, but are not limited to, Health & Safety courses, Team Leader and Management training and a supportive management team who will provide guidance and advice to ensure you achieve all that you want to with Serco. What do I need to do the role? To be considered for a position within our team, you will have excellent customer service skills, experience of driving around the London area and a full UK Manual driving licence that you have held for at least 1 year. A driving assessment will take place if you pass your interview. We are looking to hear from candidates who will go the extra mile for our customers, answering queries patiently and politely and can be the public face of the London Cycle Hire Scheme. At times, we may ask you to assist our On Street Mobile Operative teams with on foot and bicycle patrols to collect and return abandoned bikes so it would be preferred that candidates are flexible and willing to undertake additional duties. Previous experience of working within the Micromobilty sector is not essential as we will provide any additional training you may need. Please note, this position is subject to random drug and alcohol testing. Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives. A place you can count on: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways. A place for you: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. What we offer • Be a part of the iconic London Cycle Hire Scheme and help deliver a first-rate alternative transport option to thousands of daily customers. • This is a one-of-a-kind scheme. With fully bespoke programs, processes and systems to learn across multiple functions. • No matter the role you join us in, there will be opportunities to see and learn other aspects of the contract from on street, to control room, to workshops and more. • Free Cycle Hire membership worth up to £120 (after a successful 3 month probation) • A TfL issued Oyster Card providing free travel across the TfL network either in or out of work for all front-line employees (after a successful 3 month probation) • Predominantly during the busy summer period, the contract offers an incentive scheme to all roles, where extra money can be earned for extra performance • Working on street and find one of our precious bikes abandoned? You can earn money per abandoned bike found, rewarding your effort for helping to maintain our bike fleet. • Access to the Serco Benefits portal which contains thousands of discounts and deals for all Serco employees across a range of areas including Insurance, healthcare, high street shopping, cinema, mobile phones and many more. • Our contract holds multiple events for employees throughout the year including football, bowling, darts, ice cream vans on site, go-karting, summer and xmas parties and much more. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Responsibilities

As a Driver, you will ensure Santander Bicycles are available where and when customers need them by redistributing bicycles and collecting those that require service. You will also collaborate with the Control Centre to maximize efficiency and provide customer service at key locations.