EDUCATION/ EXPERIENCE:

• High school diploma or GED
• At least 1 year of transportation experience.
• Experience in customer service or a call center is preferred.
• Experience in Transportation Management System (TMS) software is preferred.

Ideal candidates will have experience in customer service, transportation, or call center settings, and thrive in team-oriented roles that involve problem-solving, time management, and building strong working relationships. This is a high-responsibility role that directly impacts driver satisfaction and overall operational success.

• Serve as the main point of contact for a group of drivers, providing daily support and guidance.
• Track driver schedules, deliveries, and overall performance to ensure company standards are met.
• Offer regular coaching and feedback to promote safe, efficient, and compliant driving.
• Coordinate driver home time, time off, and schedules to balance business needs and driver satisfaction.
• Keep accurate records and update driver information in the system regularly.
• Partner with dispatch, planning, and maintenance teams to keep operations running smoothly.
• Monitor shipments and resolve issues quickly to avoid delivery delays.
• Ensure drivers complete paperwork correctly and follow company systems and processes.
• Oversee compliance with safety policies and legal requirements, including license and maintenance updates.
• Foster a positive driver experience with strong communication, recognition, and regular check-ins

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by state and federal law.

• Ability to sit and/or stand for extended periods continuously.
• Ability to talk, hear, and see continuously.
• Ability to lift and/or carry up to 25 pounds.
• Ability to travel as required