Flex Storage offers a quick, simple, and modern storage experience through highly secure storage trailers powered by cutting-edge technology. We’ve reimagined the traditional storage model by replacing warehouses and moving trucks with sleek, mobile trailers designed for optimal storage conditions and swift, streamlined transport. As a fast-growing Series B startup, we’re looking for hands-on team members who are energized by growth, innovation, and real-world impact.
Position Overview: We’re hiring experienced Moving Excellence Leads with Trailer Experience to join our growing team and help deliver top-tier moving and storage services. In this role, you’ll take charge of on-site job execution — coordinating delivery logistics and ensuring that each customer’s experience is smooth, professional, and stress-free. You’ll act as the face of Flex in the field, combining leadership, problem-solving, and customer service to ensure successful job outcomes across residential and commercial moves.
Pay Range: $20 - $24 depending on experience

QUALIFICATIONS

• Required: 2+ years of experience in the moving or storage industry
• Preferred: 2+ years in a team lead or supervisory role
• Required: Valid driver’s license and clean driving record
• Preferred: Experience driving box trucks or pickup trucks with trailers
• Ability meet the physical requirements of the position with or without reasonable accommodation
• Strong communication skills and customer-facing experience
• Tech-savvy and comfortable using a smartphone and apps for scheduling, tracking, etc. (Slack, Back Office system, etc.)
• Strong decision-making skills in dynamic, real-time job environments

• Lead and oversee customer job sites, including trailer deliveries, pickups, and full-service moves.
• Manage third-party labor teams and ensure safe, professional handling of all items.
• Ensure jobs are completed on time and to spec, providing on-site quality control and accountability.
• Direct and support labor teams throughout each job.
• Train and coach team members on safety, proper lifting techniques, and customer service expectations.
• Foster a collaborative and respectful working environment on every site.
• Operate pickup trucks and/or box trucks (with or without trailers) as part of job execution.
• Safely transport equipment and materials between customer locations, parking lots, and staging areas.
• Ensure all driving complies with DOT and Flex standards.
• Serve as the on-site point of contact for the customer throughout the job.
• Communicate clearly and professionally with customers to set expectations and resolve any concerns.
• Represent Flex’s values of professionalism, reliability, and innovation.
• Ensure all team members adhere to safety protocols and use required protective equipment.
• Conduct pre-job safety walkthroughs and identify any risks or concerns before starting work.
• Report any incidents or job exceptions promptly to HQ/Operations.