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Driver Operations, Senior Associate - Anti Fraud at Lalamove

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Monitoring, Analytical Skills, Problem-Solving, Interpersonal Skills, Attention to Detail, Cloud-Based Applications, Excel Tracking, Quality Assurance, Communication, Investigation, Dispute Resolution, Complaint Management, Accident Reporting, Proactive, Self-Motivated, Community Engagement

Industry

Software Development

Description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. \n What You'll Do: Monitor Fraud Behavior of Drivers and Passengers Review Appeals and Disputes Conduct investigation in relations to Fraud cases Monitor Driver and Passenger complaints. Managing of accident reports involving partner riders. Accountable for communication in connection with suspension and complaint investigation. Create and Revised guidelines and processes in connection with Quality Assurance. Create and manage excel tracker for better monitoring of anti-fraud initiatives. What You'll Need: At least 2 years of experience in a similar capacity Proficiency in operating and using cloud-based applications such as but not limited to Google Drive, Sheets, and MS Office applications Willingness to work in the Paranaque Integrated Terminal Exchange (PITX) What We Seek: Excellent attention to detail Excellent interpersonal skills Excellent analytical and problem-solving skills High level of integrity Proactive and self-motivated \n

Responsibilities

The Senior Associate will monitor fraud behavior of drivers and passengers, review appeals and disputes, and conduct investigations related to fraud cases. Additionally, they will manage accident reports and communicate regarding suspensions and complaint investigations.