JOB SUMMARY

This position exists to promote public roadway safety by the administration of prescribed vision screenings, knowledge, and oral tests for motor vehicle operators so that only qualified individuals obtain a Minnesota driver’s license. This position is also responsible for conducting all inside office procedures while driver examiners are administering skills tests outside of the office.

MINIMUM QUALIFICATIONS

• Ability to communicate with others and understand information, read, write and respond to customers in fluent English.
• Cashiering and basic math skills in order to collect, count, reconcile and complete daily transactions.
• Ability to provide in-person customer service sufficient to assist working in a high-volume, stressful environment.
• Ability to provide prompt, courteous and accurate information to customers on the phone or in person (fact to fact contact).
• Typing/Keyboarding skills.
• Data entry skills sufficient to enter data onto paper forms and computer entry screens.

PREFERRED QUALIFICATIONS

• Face to face customer service experience in a business with high volume customer traffic within the last five years.
• Cash handling experience.
• Ability to problem solve while working independently.
• Experience with basic office equipment and Internet.
• Ability to pay close attention to detail.
• Foreign language skills.
• Legible penmanship.
• Excellent attendance and dependability.
• Graduate of one of the following public sector training programs: Project for Pride in Living, HIRED, Goodwill Easter Seals, Twin Cities Rise, Takoda, Hmong American Partnership, CLUES or similar Department of Employment and Economic Development (DEED) sponsored workforce development programs.
• Knowledge of a written and spoken second language (e.g., Spanish, Hmong or Somali) and English sufficient to translate messages from one language to the other, while maintaining message content, context, and style.
• May need to work regularly scheduled weekend hours.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

PHYSICAL REQUIREMENTS

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

ADDITIONAL REQUIREMENTS

This position requires successful completion of the following:
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:
1) criminal history
2) reference check
3) credit check
4) fingerprint (EDL)
5) US Citizenship check

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
For accommodations or questions about accessibility specifically relating to this job announcement, please email the Internal Affairs/Affirmative Action Division at marna.johnson@state.mn.us
or 651-539-1875.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.