Driver Service Coordinator at Texas Pride Disposal Solutions LLC

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem-solving, Time Management, Attention to Detail, Conflict Resolution, Verbal and Written Communication, Team Collaboration, Data Entry, Adaptability, Route Coordination, DOT Compliance, Dispatch Software

Industry

Environmental Services

Description

Description The Driver Service Coordinator is responsible for supporting daily operations. This position serves as the primary point of contact for drivers, ensuring efficient route execution, timely communication, and exceptional customer service. The coordinator works closely with dispatch, operations, maintenance, and customer service to resolve issues, maintain regulatory compliance, and support safe, productive operations. Essential Duties and Responsibilities Coordinate daily driver activities to ensure routes are completed safely, efficiently, and on schedule. Serve as the primary contact for drivers regarding route questions, service issues, equipment concerns, and operational support. Monitor route progress using GPS and dispatch software, identifying delays or service interruptions and coordinating solutions. Communicate route changes, customer requests, emergency service calls, and schedule updates to drivers. Assist with driver staffing by coordinating schedule adjustments, vacation coverage, and overtime assignments as needed. Review driver paperwork, electronic route data, and service documentation for completeness and accuracy. Coordinate with the maintenance department to report vehicle issues and minimize equipment downtime. Support compliance with DOT regulations, company safety policies, and environmental requirements. Assist in investigating customer complaints and driver service issues, ensuring timely resolution. Maintain accurate operational records, including attendance, service exceptions, and driver performance documentation. Support onboarding and training of new drivers by reinforcing company procedures and expectations. Participate in daily operations meetings and communicate operational priorities to field personnel. Promote a culture of safety, teamwork, accountability, and customer satisfaction. Qualifications High school diploma or GED required; associate degree preferred. Minimum of 2 years of experience in transportation, logistics, dispatch, waste management, or related operations. Previous experience coordinating drivers or field employees preferred. Knowledge of DOT regulations and transportation operations is preferred. Strong communication and interpersonal skills, bilingual preferred. Excellent organizational and multitasking abilities. Ability to work effectively in a fast-paced environment while managing competing priorities. Proficient in Microsoft Office (Excel, Outlook, Word) and transportation management or dispatch software. Ability to analyze operational issues and make sound decisions under pressure. Required Skills Customer service orientation Problem-solving and decision-making Time management and prioritization Attention to detail Conflict resolution Effective verbal and written communication Team collaboration Basic data entry and reporting Adaptability in a dynamic operational environment Physical Requirements Ability to sit, stand, and walk for extended periods. Ability to work in an office and occasionally in an outdoor operations environment. Ability to lift up to 25 pounds occasionally. Ability to use computers, telephones, and two-way communication devices. Work Environment Fast-paced transportation and operations office. Frequent interaction with drivers, mechanics, customer service representatives, and management. May require early mornings, evenings, weekends, or holidays depending on operational needs. Exposure to outdoor weather conditions and operational yard environments during field visits. Key Performance Indicators (KPIs) On-time route completion Driver attendance and schedule adherence Customer service issue resolution time Route efficiency and productivity Safety compliance Driver communication effectiveness Documentation accuracy Reduction in missed pickups and service interruptions This role is ideal for an organized, customer-focused professional who enjoys supporting drivers, solving operational challenges, and helping ensure efficient waste and recycling collection services.

Responsibilities

The Driver Service Coordinator manages daily driver activities to ensure routes are completed safely and efficiently. They serve as the primary point of contact for drivers while coordinating with dispatch, maintenance, and customer service to resolve operational issues.