KINTO UK are looking to attract experienced Customer Service individuals who are passionate about providing a high level of service to our customers.
This role will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.
A bit about the ‘Customer Service Department’: Our mission is to ensure that all customers who interact with us are provided with swift, first-class customer service that is delivered with care warmth and pride.

An ordinary day would look like:

• Handling queries that come to the customer service team via phone and email (Microsoft Dynamics).
• Working with multiple customers and products across the entire customer journey.
• Aiming to resolve customer queries first time
• Build sustainable and trusted relationships through open and interactive communication
• Handle regulated and non-regulated complaints, providing solutions and alternatives within agreed time limits to enable the best resolution.
• Be an advocate of our products and services
• Update and maintain customer information within our CRM system
• Complete basic administration tasks
• Identification and implementation of business and process improvements.
• Deliver a first-class customer experience

REQUIREMENTS

• Previous call centre / customer service experience
• An extremely high level of professional communication and relationship building skills.
• Confidence speaking to people on the phone with exceptional communication skills.
• Accurate and professional written word
• Customer complaint resolution skills
• Ability to multi-task and prioritise your workload
• Track record of achieving call quality and customer satisfaction
• Accurate data entry
• Good knowledge of Microsoft Office, particularly Excel and Microsoft Dynamics (preferable but not essential)
• You will work within a high performing team, in a culture of continuous improvement and inclusivity, showing respect for people and working with integrity.
• Excellent commitment and engagement with the business
• Enthusiasm for doing what is right for the customer
• Have a can-do-attitude which never flags
• Don’t give up easily and takes pride in getting things right first time
• Deliver on the promises you make
• Great attention to detail
• Learn from feedback quickly and positively

Please refer the Job description for details