COMPANY OVERVIEW

The Modern Milkman is a pioneer in the sustainable grocery delivery industry, dedicated to combating plastic waste through innovative solutions. Our mission is to reset our throwaway society by providing fresh milk and groceries in returnable and eco-friendly packaging.

JOB DESCRIPTION

As a Driver Team Leader, you’ll be the key point of contact for our delivery team overnight supporting drivers from despatch to final doorstep drop-off. You’ll work closely with the Hub Manager at the start of the shift and then take full ownership through the night, ensuring operations run smoothly, safely, and on time.
You’ll troubleshoot issues on the road, provide live driver support, and take the lead on driver operations, including training, routing, vehicle condition, and performance. You’ll also collaborate with the Customer Success team to follow up on delivery issues and maintain high service standards. This is a critical leadership role that ensures drivers feel supported, delivery quality is upheld, and every shift ends as successfully as it starts.

• Oversee and support all driver activity from midnight until final delivery (~08:00).
• Act as the first point of escalation for road issues such as vehicle breakdowns, flat tyres, route changes, or delivery shortages.
• Own the driver rota during your shift, ensuring cover for every route and addressing no-shows or last-minute changes quickly.
• Work closely with the Customer Success team to resolve delivery queries or customer claims.
• Ensure smooth communication and handover with the Hub Manager at shift start and end.
• Maintain a tidy and safe hub environment, especially during overnight despatch and return.