OVERVIEW

Here at Dunelm, we have an exciting opportunity for a Drivers Mate to join us in our * Depot.
Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.

WHAT YOU’LL BE DOING

• Contributing to the overall customer experience, via effective communication and displaying of outstanding levels of customer service.
• Time keeping is key to ensure the customers have a great experience.
• Use of PDA (phones) to call and communicate to our customers in a friendly and professional manner.
• Helping the delivery drivers with reversing and banksman to ensure we and 3rd parties are always safe.
• Adhering to health & safety regulations within the working environment.
• While delivering, the customer experience is key, to ensure we offer our services such as “Room of Choice” and “Taking the packaging away”.
• Assisting the Warehouse / Office teams with loading / unloading or any reasonable request.
• This role has set early start times, and you are back at base most evenings for 17:00.
• The rotas we work give you long and short weekends on a rotation.

You will play a critical role in the customer experience; no two days will be the same and you will need to adapt to changes as they occur. For the role you will ideally have:

• Previous distribution experience.
• Excellent PDA/Phone skills.
• Experience in dealing with both customers and drivers in a clear and calm manner.
• Ability to build effective working relationships with different colleague groups.
• Ability to adapt to changing business needs in a positive way.
• Being flexible in your approach and able to adjust to the needs of the business when required