DRIVES HELP DESK OFFICER

Organisation/Entity: Transport For NSW
Job category: Call Centre & Customer Service
Job location:Newcastle, NSW, AU, 2302
Job reference number: 101137
Employment type: Fixed Term Full-Time
Salary range: $99624.0-$106003.0

WHO WE ARE

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

IN THIS ROLE, YOU’LL:

Be working as part of a team delivering on-line support to DRIVES users, you will be analysing, investigating and resolving system application problems.
This role will see you providing high level advice relating to the operation of the DRIVES software to a wide variety of users including Service NSW and other government agencies in a timely efficient manner.
You will provide excellent customer service by investigating and analysing errors and anomalies and providing advice on how to navigate these in a challenging high-volume environment.