Drop Ship Management Associate at Palmetto State Armory L

Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Vendor Communication, Shipment Tracking, Issue Resolution, Data Management, Statistics, Mathematics, Analytics, Planning, Organizational Skills, Time Management, Microsoft Excel, NetSuite, FlexPoint, True Commerce

Industry

Retail

Description

JOB PURPOSE A Drop Ship Manager Associate manages direct-to-customer fulfillment from suppliers, handling order processing, vendor communication, shipment tracking, issue resolution, and data management to ensure smooth e-commerce operations and customer satisfaction, bridging sales, logistics, and tech teams for optimal product flow and data accuracy. DUTIES AND RESPONSIBILITIES * Supports the drop ship program for all assigned vendors providing clear direction to ensure conformity to company standards and processes to maximize profitability and customer satisfaction. * Is a point of contact for vendors in their inquiries about Electronic Data Interchange (EDI) and portal drop ship order processing. * Research customer inquiries and communicates with vendors to determine the most efficient and economical resolution for the company and customer. Documents resolution and all actions taken. * Processes order cancel, change, refund or return requests with vendors electronically; follows up with vendors to ensure timely resolution for the customer. * Traces drop ship orders with vendors and freight carriers, documents shipping information, and reports status to external customers in a courteous professional manner. * Updates individual purchase orders with cost revisions within tolerance set by Drop Ship Manager and retransmits purchase orders to vendors to minimize delays in processing while communicating error to Merchant. * Communicates drop ship request status and resolution directly to customers in both oral and written forms. * Answers telephone and in-person inquiries regarding drop ship orders and procedures from Merchandise Managers, customers, vendors and other departments (e.g. Contact Center, Transportation, Credit Marketing). * Provides feedback to improve the customer experience within the drop ship program. * All other duties, as assigned. QUALIFICATIONS * Minimum of a bachelor’s degree or 3years of drop ship work experience. * Proven experience in customer service * Proficient with software packages such as Microsoft Excel, Bi, and PowerPoint. * Proficient in NetSuite, FlexPoint and True Commerce a plus * Strong skills in statistics, mathematics, and analytics * Self-motivated, strong planning, organizational and time management skills. WORKING CONDITIONS Hours are somewhat flexible, with employees required to attend both team and individual meetings. Occasionally additional hours may be optional or mandatory to complete essential tasks. All work is performed within an office environment with occasional warehouse exposure. Occasional travel may be required. PHYSICAL REQUIREMENTS Drop Ship Manager Associates will have to spend long hours sitting and using office equipment and computers. Worker may be required to lift objects weighing from less than 20 lbs. to 40 lbs. on rare occasion. May also be required to walk and stand for long periods during occasional trade show seasons. DIRECT REPORTS N/A Must be at least 18 years old. WE ARE AN EQUAL OPPORTUNITY EMPLOYER Export Control Compliance Notice This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.

Responsibilities

The Drop Ship Management Associate manages direct-to-customer fulfillment from suppliers, ensuring smooth e-commerce operations and customer satisfaction. This includes handling order processing, vendor communication, shipment tracking, and issue resolution.