Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description

QUALIFICATIONS

• Ability to problem solve.
• Attention to detail.
• Experience of creating and owning working documents, e.g., issue log/service improvement work.
• A good knowledge of all Daisy products.
• A good knowledge of internal network and 3rd party suppliers.
• Ownership of issues to a resolution.
• Decision Making.
• Ability to prioritise workloads and work autonomously.
• Demonstrate an ability to understand, analyse and interpret data.
• Take ownership of issues and follow through to a satisfactory conclusion.
• A ‘can do’ attitude with a flexible approach to work.
  Additional Information

• The ideal candidate will have exceptional attention to detail and ability to re-build customer confidence through effective communication, in order to support with complex cases.
• Identify root causes of dissatisfaction and provide feedback and suggest improvements.
• Providing knowledge support to DSD teams.
• Confidence in handling customer escalations, managing objections and taking ownership to get a full resolution. Identify and escalate any process issues and offering suggestions/ideas for suitable resolutions