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DSP Supervisor at SwiftX Inc.

Ontario, California, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Quality, Compliance, Safety Standards, KPI Monitoring, Problem Solving, Financial Analysis, Communication, Relationship Management, DSP Management, Vendor Negotiations, Risk Controls, Labor Efficiency, Capacity Utilization, Performance Evaluation, Root Cause Analysis, Service Quality

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Key Responsibilities: Fully oversee the operational quality, compliance, and safety standards of all DSPs within the assigned region; conduct regular business reviews and improvement meetings. Develop, reserve, and optimize DSP delivery capacity based on volume forecasts and delivery demand trends to ensure stable operations during peak seasons. Monitor and analyze key KPIs such as on-time performance, delivery success rate, exception rate, customer complaint rate, and overall service quality; establish performance thresholds and early warning mechanisms. Establish a structured issue-reporting and resolution process for DSPs, ensuring timely root cause analysis and accountability for delays, damages, misdeliveries, and customer complaints. Design and implement a DSP performance evaluation system covering timeliness, quality, productivity, and compliance, with corresponding reward and penalty mechanisms. Continuously analyze unit cost, labor efficiency, and capacity utilization to drive efficiency improvements at the station, route, and driver levels. Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or related field. 3–5 years of experience in last mile delivery company. Strong knowledge of DSP (Delivery Service Provider) contract management, vendor negotiations, and risk controls. Analytical mindset with strong problem-solving and financial analysis skills. Excellent communication and relationship management abilities. Experience with DSP or 3PL network management preferred. · 7 PTO days · 5 Paid Sick Leave Days · 6 Paid Holidays · 401K · Medical insurance, Dental and Vision Insurance, STD/LTD

Responsibilities

The DSP Supervisor will oversee the operational quality, compliance, and safety standards of all DSPs in the assigned region. They will monitor key performance indicators and establish a structured issue-reporting process to ensure accountability for service issues.